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Megha Malhotra

@meghamalhotra

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HR & Talent Acquisition Professional with 5+ years of experience.

Canada

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What I'm looking for

I am looking for a role that values collaboration, supports career growth, and allows me to leverage my HR expertise to drive organizational success.

I am an HR & Talent Acquisition Professional with over 5 years of experience in recruitment, talent acquisition, customer service, and business development across various industries. My expertise lies in full-cycle recruitment, employee onboarding, HRIS, workforce planning, and compliance. I have a strong background in team leadership, coaching, performance management, and training & development, which has enabled me to build high-performing teams.

Throughout my career, I have successfully managed recruitment processes for various roles, utilizing advanced HRIS and ATS systems to optimize hiring strategies. My experience includes working with diverse teams and stakeholders to align recruitment strategies with business needs. I pride myself on my excellent relationship management, problem-solving, negotiation, and communication skills, which have consistently contributed to improved employee engagement and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Randstad

Aug 2024 - Feb 2025 (6 months)

Provided customer support for inbound and outbound calls, ensuring high-quality service. Assisted customers with health and welfare inquiries, account management, and troubleshooting issues.

Customer Support Outbound Calling Account Management Troubleshooting CRM Tools

HR Assistant

Durham District School Board (DDSB)

Nov 2021 - Jul 2024 (2 years 8 months)

Managed full-cycle recruitment for certified and uncertified teaching positions across multiple locations. Utilized HRIS and ATS systems to track applicants, generate reports, and manage onboarding.

HRIS ATS Policy Implementation Workforce Planning

HR & Talent Acquisition Executive

BAN IT Services

Mar 2020 - Dec 2020 (9 months)

Led talent acquisition efforts, managing sourcing, screening, and interviewing for multiple job roles. Collaborated with hiring managers to align recruitment strategies with business needs.

Talent Acquisition Sourcing Screening Interviewing LinkedIn Recruiter Onboarding

Customer Care Executive

Teleperformance

Dec 2017 - Jan 2020 (2 years 1 month)

Provided customer support and issue resolution for inbound and outbound service requests. Managed customer inquiries, complaints, and escalations while maintaining high CSAT scores.

Customer Support CSAT

Business Development Executive

Marbella Grand

Mar 2015 - Nov 2017 (2 years 8 months)

Developed and maintained client relationships, identifying growth opportunities. Assisted in account planning, market research, and competitive analysis.

Client Relationship Management Account Planning Market Research Sales Presentations

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelors in Business Administration, Business Administration

Completed a Bachelor's degree in Business Administration, which has been evaluated by WES as equivalent to a Canadian Bachelor's Degree. This program provided a strong foundation in business principles and management.