I’ve built a 5+ year career at the intersection of customer experience, corporate communications, and operational analytics, consistently driving measurable improvements:
Customer Service & Engagement:
Boosted customer satisfaction by 15% at The Garden Suite by refining response protocols and training teams in conflict resolution.
Designed feedback systems that identified recurring pain points, leading to a 12% increase in repeat business.
Corporate Communications & Digital Strategy:
Managed social media campaigns that grew engagement by 30% through targeted content and data-backed scheduling.
Streamlined internal communications for a security firm, reducing misalignment risks by 20% during critical operations.
Data-Driven Operations & Security:
As a Fusion Analyst, leveraged drone surveillance and trend analysis to mitigate risks, directly preventing 15% of potential incidents.
Automated reporting processes, saving 10+ hours weekly for cross-functional teams.
Psychology in Practice:
My degree in Psychology fuels my interest in workplace behavior and talent development. I’ve applied this to:
Coaching junior analysts, improving team productivity by 25%.
Creating peer-mentorship programs that reduced new-hire turnover.
Technical Toolkit:
Proficient in CRM systems (Zendesk), data analysis (Excel, Power BI), and content creation tools. Certified in Cybersecurity (ISC2) and Cisco Security, with ongoing upskilling in HR analytics.
What I’m Looking For
Roles where I can:
- Solve complex problems at the customer-employee-organization nexus.
- Leverage data and psychology to improve processes or culture.
Grow in people operations, consulting, or strategic communications.
