Open to opportunities

Blessing Ukatu

@blessingukatu1

Adaptable Customer Service & Virtual Assistant with 6+ years in CRM, data analysis, appointment setting, and remote team coordination.

Brazil

Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and promotes innovation.

Highly adaptable Customer Service and Virtual Assistance professional with 6+ years’ experience in CRM management, data analysis, appointment setting, and remote team coordination. Skilled in leveraging tools like HubSpot, Salesforce, Zendesk, and Microsoft Office to deliver exceptional customer support, streamline operations, and boost business growth. Proven ability to manage multiple tasks efficiently while ensuring top-quality service and client satisfaction.

Experience

Work history, roles, and key accomplishments

Data Analyst/Data Entry

Hoproc Group

Mar 2022 - Mar 2025 (3 years)

Manage and analyze large datasets to inform decision-making and perform data entry with high accuracy. Collaborate with teams to enhance data processes and reporting.

Data Analysis Data Entry SQL Excel Python Data Management Reporting Collaboration Monitoring

Customer Service Specialist

MTN Nigeria

Mar 2021 - Mar 2025 (4 years)

Analyzed customer service data to identify trends and improve customer experience, developed performance reports for strategic decisions, and trained representatives, reducing escalations by 28% and improving order accuracy to drive sales.

Customer Service Analytics Reporting Mentoring Order Processing CRM Data Analysis MS Excel Call Center Operations

Intern

Graça Machel Trust

Apr 2019 - Apr 2022 (3 years)

Helped organize the WAA Inaugural Forum and authored a case study on empowering African women, distributed to attendees to promote social change.

Research Writing Community Engagement Social Change Networking

Appointment Setter/Email Assistant

Hoproc Group

Feb 2021 - Mar 2022 (1 year 1 month)

Managed scheduling and email communications remotely, proactively scheduled appointments and managed complex calendars, and executed 100+ follow-up calls to ensure high attendance and operational efficiency.

remote communication Appointment Setting Calendar Management Email Management Remote Communication Client Follow up CRM Microsoft Outlook

Monitoring and Evaluation Officer

HODEF

Feb 2021 - Feb 2022 (1 year)

Developed monitoring frameworks to assess project impact and analyzed program data to identify trends and areas for improvement, providing insights to stakeholders.

Monitoring Data Analysis Reporting Stakeholder Engagement Framework

Telemarketer

BMI International

May 2019 - Feb 2021 (1 year 9 months)

Conducted targeted telemarketing campaigns to generate qualified leads and drive product sales by engaging potential customers through persuasive communication and follow-up.

Telemarketing Lead Generation Cold Calling Sales Communication CRM Objection Handling KPI Tracking

Customer Care Executive (Floor Manager)

MTN Nigeria

Jan 2018 - Feb 2021 (3 years 1 month)

Responded to customer queries and resolved complaints promptly while ensuring customer satisfaction and managing customer feedback to improve service delivery.

Customer Service CRM Systems Sales Growth Communication

Prequalification and Closer Agent

Citizen Disability

Apr 2018 - Jan 2019 (9 months)

Engaged potential clients remotely to gather and assess prequalification information, facilitated the closing process, and collaborated with team members to streamline onboarding and improve conversion outcomes.

Client Prequalification Sales Closing Remote Collaboration Data Collection CRM Compliance Communication

Documentation Officer/Data Entry Officer

China Energy Engineering Group Jiangsu Power Design

Jun 2016 - Apr 2018 (1 year 10 months)

Accurately entered and verified large volumes of data, maintained strict confidentiality and backups, and generated reports to provide actionable insights to management.

Data Entry Data Verification Reporting Data Security MS Excel Database Management Record Keeping Record keeping

Documentation Officer/Data Entry Officer

China Energy Engineering Group

Jan 2016 - Jan 2018 (2 years)

Entered data accurately into company databases, maintained data confidentiality, and generated reports and summaries as requested by management.

Data Entry Data Management Confidentiality Database Management

Relationship Manager/Graduate Intern

Afreximbank

Jun 2015 - May 2016 (11 months)

Managed a diverse portfolio of clients and conducted regular client visits to identify strategic cross-selling opportunities. Designed and implemented email campaigns that boosted sales and conversion rates.

Client Relationship Management Account Management Email Campaigns Sales CRM Stakeholder Management Cross Selling

Relationship Manager/Graduate Intern

Afreximbank

Jun 2015 - May 2016 (11 months)

Managed a diverse client portfolio and conducted regular client visits to identify needs and cross-selling opportunities, and designed email campaigns that improved sales and conversion rates.

Relationship Management Client Visits Email Marketing Sales Portfolio Management Stakeholder Engagement CRM

Relationship Manager/Graduate Intern

Afreximbank

Jan 2015 - Jan 2016 (1 year)

Managed a portfolio of clients, conducted regular visits to understand their needs, and prepared credit applications while monitoring loan disbursements.

Client Management Relationship Building Credit Applications Sales Communication Cross Selling

Fundamental Analyst/Blockchain Analyst

De-Future Elite Technology

Feb 2014 - Jan 2015 (11 months)

Researched and analyzed trends in blockchain and crypto-economic design, collecting data on token economies and producing written content for analysis.

Blockchain Analysis Data Collection Market Research Trend Analysis Written Communication Data Analysis

Renewable Energy/Quality Control Specialist

Spectrum Inspection Services

Jan 2014 - Jan 2015 (1 year)

Distributed finance products in the renewable energy sector, developed quality control systems, and monitored quality performance for compliance.

Renewable Energy Quality Control Compliance Performance Monitoring Data Analysis

Education

Degrees, certifications, and relevant coursework

Abubakar Tafawa Balewa University

Bachelor of Technology, Chemical Engineering

2010 - 2016

Completed an honors degree focused on Chemical Engineering, gaining knowledge in various engineering principles and practices, including project management and quality control.