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Blessing Ukatu

@blessingukatu1

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Experienced data analyst with a strong background in customer relations.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and promotes innovation.

I am an energetic self-starter with a robust background in data analysis and customer relations. My journey began with a BTECH in Chemical Engineering from Abubakar Tafawa Balewa University, which laid the foundation for my analytical skills. Over the years, I have honed my expertise in managing and analyzing large datasets, ensuring data accuracy, and providing actionable insights to drive decision-making.

In my current role as a Data Analyst at Hoproc Group, I collaborate with teams to enhance data processes and reporting. My previous experiences, including roles in monitoring and evaluation, customer care, and project management, have equipped me with a diverse skill set. I am passionate about empowering youth and promoting gender equality through my volunteer work, and I strive to make a positive impact in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst/Data Entry

Current

Hoproc Group

Mar 2022 - Present (3 years 2 months)

Manage and analyze large datasets to inform decision-making and perform data entry with high accuracy. Collaborate with teams to enhance data processes and reporting.

Data Analysis Data Entry SQL Excel Python Data Management Reporting Collaboration Monitoring

Current

Intern

Current

Graça Machel Trust

May 2019 - Present (6 years)

Helped organize the WAA Inaugural Forum and authored a case study on empowering African women, distributed to attendees to promote social change.

Research Writing Community Engagement Social Change Networking

Monitoring and Evaluation Officer

HODEF

Feb 2021 - Feb 2022 (1 year)

Developed monitoring frameworks to assess project impact and analyzed program data to identify trends and areas for improvement, providing insights to stakeholders.

Monitoring Data Analysis Reporting Stakeholder Engagement Framework

Documentation Officer/Data Entry Officer

China Energy Engineering Group

Jan 2016 - Jan 2018 (2 years)

Entered data accurately into company databases, maintained data confidentiality, and generated reports and summaries as requested by management.

Data Entry Data Management Confidentiality Database Management

Customer Care Executive (Floor Manager)

MTN Nigeria

Jan 2018 - Feb 2021 (3 years 1 month)

Responded to customer queries and resolved complaints promptly while ensuring customer satisfaction and managing customer feedback to improve service delivery.

Customer Service CRM Systems Sales Growth Communication

Relationship Manager/Graduate Intern

Afreximbank

Jan 2015 - Jan 2016 (1 year)

Managed a portfolio of clients, conducted regular visits to understand their needs, and prepared credit applications while monitoring loan disbursements.

Client Management Relationship Building Credit Applications Sales Communication Cross Selling

Fundamental Analyst/Blockchain Analyst

De-Future Elite Technology

Feb 2014 - Jan 2015 (11 months)

Researched and analyzed trends in blockchain and crypto-economic design, collecting data on token economies and producing written content for analysis.

Blockchain Analysis Data Collection Market Research Trend Analysis Written Communication Data Analysis

Renewable Energy/Quality Control Specialist

Spectrum Inspection Services

Jan 2014 - Jan 2015 (1 year)

Distributed finance products in the renewable energy sector, developed quality control systems, and monitored quality performance for compliance.

Renewable Energy Quality Control Compliance Performance Monitoring Data Analysis

Education

Degrees, certifications, and relevant coursework

Abubakar Tafawa Balewa University

Bachelor of Technology, Chemical Engineering

2010 - 2016

Completed an honors degree focused on Chemical Engineering, gaining knowledge in various engineering principles and practices, including project management and quality control.