Open to opportunities

Ololo Nnamdi

@ololonnamdi

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Customer support and data-driven operations leader boosting satisfaction and sales.

Nigeria

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What I'm looking for

I seek customer-focused roles where I can combine support leadership, data analysis, and operations to improve CSAT, streamline processes, and drive growth in a collaborative, growth-oriented team.

I am a versatile, results-driven professional with expertise in customer support leadership, sales and digital marketing, data analysis, community and social media management, web design, and operations management. I focus on optimizing processes, leveraging data for strategic decisions, and building digital strategies that increase engagement and revenue.

At Tendo Technology I led a customer support team to a 95% resolution rate, improved CSAT by 20%, implemented a feedback loop that raised satisfaction 15%, and reduced response times by 30%. I also drove upsell initiatives that increased loyalty enrollment and designed KPI dashboards for ongoing performance tracking.

I combine hands-on technical skills (Excel, SQL, Power BI, WordPress, HTML/CSS, Firebase) with strong communication, project coordination, and AI writing capabilities. I deliver measurable outcomes in remote and in-person environments and thrive in cross-functional teams focused on customer-centric growth.

Experience

Work history, roles, and key accomplishments

Data Analyst

Remote

Analyzed customer behavior and sales patterns using Excel, Power BI, and SQL to deliver actionable insights for marketing and inventory planning and designed remote-friendly dashboards.

Excel SQL Power BI Data Analysis Dashboarding Reporting Google Drive Cross Functional Collaboration

Community & Social Media Manager

Remote

Created content calendars and ran social campaigns that increased community engagement by 40% across Instagram, Facebook, Twitter and WhatsApp, and hosted virtual events to build brand loyalty.

Content Strategy Canva Buffer Meta Business Suite Community Management

Customer Support Lead

Tendo Technology Nigeria Limited

Led customer support team to a 95% resolution rate and improved CSAT by 20% through feedback loops and response-time reduction strategies, contributing to 10% loyalty program growth and 90%+ post-resolution retention.

Freshdesk Zendesk Customer Success CSAT Upselling CRM

AI Tutor / Writer

Mindrift

Created and refined AI training content and prompts to improve model reliability and ethical outcomes for AI writing applications.

Prompt Engineering AI Content Creation Model Evaluation Editing Quality Assurance

Operations Manager

Discount Mall NG

Coordinated remote teams for order fulfillment and supplier communication, implemented Google Sheets inventory systems that reduced stock issues by 25% and streamlined workflows with cloud tools.

order fulfillment Inventory Control Google Sheets Supplier Management Workflow Optimization Google Drive Asana Remote Team

Marketing and Sales Associate

DukeSoko Technologies Nigeria Limited

Executed targeted campaigns and CRM optimization to generate a 20% sales increase and boost B2B engagement by 30% while managing lead tracking and email marketing.