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Ololo Nnamdi

@ololonnamdi

Customer support and data-driven operations leader boosting satisfaction and sales.

Nigeria
Message

What I'm looking for

I seek customer-focused roles where I can combine support leadership, data analysis, and operations to improve CSAT, streamline processes, and drive growth in a collaborative, growth-oriented team.

I am a versatile, results-driven professional with expertise in customer support leadership, sales and digital marketing, data analysis, community and social media management, web design, and operations management. I focus on optimizing processes, leveraging data for strategic decisions, and building digital strategies that increase engagement and revenue.

At Tendo Technology I led a customer support team to a 95% resolution rate, improved CSAT by 20%, implemented a feedback loop that raised satisfaction 15%, and reduced response times by 30%. I also drove upsell initiatives that increased loyalty enrollment and designed KPI dashboards for ongoing performance tracking.

I combine hands-on technical skills (Excel, SQL, Power BI, WordPress, HTML/CSS, Firebase) with strong communication, project coordination, and AI writing capabilities. I deliver measurable outcomes in remote and in-person environments and thrive in cross-functional teams focused on customer-centric growth.

Experience

Work history, roles, and key accomplishments

TL

Customer Support Lead

Tendo Technology Nigeria Limited

Led customer support team to a 95% resolution rate and improved CSAT by 20% through feedback loops and response-time reduction strategies, contributing to 10% loyalty program growth and 90%+ post-resolution retention.

Education

Degrees, certifications, and relevant coursework

DA

Dataleum

Data Analytics Certificate, Data Analytics

Completed a Data Analytics certificate program at Dataleum in December 2022.

Imo State University logoIU

Imo State University

Bachelor of Science, Statistics

Bachelor of Science in Statistics from Imo State University completed in 2020.

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Ololo Nnamdi - Data Analyst - Remote | Himalayas