Frank Abriku
@frankabriku
Computer science graduate focused on IT support and business analysis.
NigeriaWhat I'm looking for
I am a BSc (Hons) Computer Science graduate with hands-on experience in IT support and business analysis, gained through internships and recent work as a Microsoft Support Engineer. I have resolved technical issues across Windows and Office 365, supported system installations and documentation, and participated in stakeholder engagement and project delivery at Access Bank.
I hold certifications including Microsoft Azure Data Fundamentals (DP-900) and Certified Business Analyst Professional, and I prioritize continuous learning, clear communication, and collaborative problem solving. I am driven to contribute to IT projects that blend technical support, process improvement, and user-focused solutions.
Experience
Work history, roles, and key accomplishments
Microsoft Support Engineer
Teknowledge (TekExperts)
Sep 2024 - Present (1 year 4 months)
Provided advanced technical support for Microsoft products (Windows, Office 365), resolved customer issues via phone/email/remote tools, and authored knowledgebase articles to improve resolution efficiency.
ABBusiness Analyst (Intern)
Access Bank
Dec 2023 - May 2024 (5 months)
Gathered and documented business requirements, coordinated stakeholder engagement, and supported project implementations and testing to ensure solutions met business and regulatory standards.
Computer Science Teacher
St. Michael Secondary School
Feb 2022 - Feb 2023 (1 year)
Implemented project-based learning and peer-collaboration activities to develop students' practical computer science skills and problem-solving abilities.
IT Support (Intern)
Nigerian Petroleum Development Company
Jun 2018 - Oct 2018 (4 months)
Provided helpdesk support, performed hardware/software installation and troubleshooting, and assisted with network maintenance and backup/recovery procedures.
Office Assistant
ArtSprings Connection
Jul 2016 - Jun 2018 (1 year 11 months)
Executed administrative tasks including typing, design, printing and scanning to support office operations and maintain efficient workflow.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Science (Hons), Computer Science
Completed a BSc (Hons) in Computer Science, focusing on foundational and applied computing concepts.
Blessing Foundation College
West African Senior School Certificate, Secondary Education
Completed West African Senior School Certificate (SSCE) at Blessing Foundation College.
Blessing Foundation Primary School
First School Leaving Certificate, Primary Education
Completed First School Leaving Certificate at Blessing Foundation Primary School.
Availability
Location
NigeriaAuthorized to work in
Job categories
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