Adaobi Okafor
@adaobiokafor
Dedicated computer scientist with expertise in communication technology operations.
NigeriaWhat I'm looking for
I am a dedicated and resourceful computer scientist with mid-level experience in communication technology operations. My commitment to excellence, integrity, and innovation drives my work. I have hands-on experience with Microsoft Office Suite, Microsoft 365, SharePoint Online, OneDrive for Business, and various networking technologies.
Throughout my career, I have provided exceptional technical support, improving user satisfaction significantly. My strategic communication skills enable me to effectively assist users of varying tech proficiency, ensuring they can leverage technology to its fullest potential. I am passionate about fostering positive customer experiences and contributing to a collaborative work environment.
Experience
Work history, roles, and key accomplishments
Full Staff M365 Support Engineer
Tek Experts (Now Tek Knowledge)
Apr 2024 - Present (1 year 2 months)
Provided technical support for SharePoint Online and OneDrive for Business. Managed team sites, customized site templates, and implemented version control practices to ensure document integrity.
IT Support Intern
Swift Networks Limited
Apr 2023 - Sep 2023 (5 months)
Provided on-phone and online support to users, improving user satisfaction by 65%. Monitored and maintained computer systems and networks, installed operating systems, and troubleshot hardware faults.
IT Support
Swift Networks Limited
Mar 2022 - Mar 2023 (1 year)
Provided IT support during the National Youth Service Corps, assisting with technical issues and customer service. Gained hands-on experience in troubleshooting and problem-solving.
IT Intern
Swift Networks Limited
Jul 2019 - Dec 2019 (5 months)
Learned basic IT concepts and provided technical support to the team. Assisted in resolving customer ticket issues and discovered innovative solutions to common problems.
Education
Degrees, certifications, and relevant coursework
NUNnamdi Azikiwe University
Bachelor of Science, Computer Science
2017 - 2020
Grade: Second Class Honors
Completed a Bachelor of Science in Computer Science with a focus on various aspects of computing, programming, and technology. Achieved Second Class Honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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