Looking for a job

ephy chime

@ephychime

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Detail-oriented IT professional with a passion for emerging technologies.

Canada

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What I'm looking for

I am looking for a role that fosters growth, encourages learning, and values collaboration.

I’m an experienced and detail-oriented IT and customer support professional with a strong background in troubleshooting software, managing systems, and delivering excellent user experiences across diverse industries. Over the years, I’ve built a solid foundation in technical support, system analysis, and customer service, with a focus on clear communication, problem-solving, and continuous learning.

My strengths lie in my ability to stay calm under pressure, manage multiple priorities effectively, and communicate complex technical information in a simple, approachable way. I’m passionate about technology, user experience, and helping people — whether that means resolving technical issues, improving workflows, or streamlining support processes.

Experience

Work history, roles, and key accomplishments

Customer Support

CBV Collections

Mar 2024 - Feb 2025 (11 months)

Delivered exceptional customer support across phone, email, and chat channels using a
customer-first approach

Technical Support

Zedd Customer Solutions

Mar 2023 - Feb 2024 (11 months)

Provided first-level technical support, troubleshooting user issues, and training end-users on system functionalities, resolving over 95% of cases. Managed user accounts and permissions using Active Directory across multiple platforms, ensuring adherence to security protocols.

Active Directory Technical Support Troubleshooting System Administration Security Protocols User Training Customer Service Collaboration

Computer System Technician

Skycomp Solutions

Jun 2022 - Dec 2022 (6 months)

Tracked and documented support tickets using ServiceNow, producing quarterly reports and identifying recurring issues. Performed data migration projects, validating data accuracy during transitions, as well as routine maintenance tasks such as system updates and monitoring performance.

ServiceNow Data Migration Maintenance Performance Monitoring Technical Support Documentation Reporting Data Validation IT Support

Education

Degrees, certifications, and relevant coursework

Centennial College

Post Graduate Certificate, Cybersecurity

Completed a Post Graduate Certificate program focusing on cybersecurity principles and practices. Gained expertise in protecting systems, networks, and data from cyber threats.

Federal University of Technology, Owerri

Bachelor of Technology, Computer Science

Obtained a Bachelor of Technology degree in Computer Science. Studied core concepts of computing, including programming, algorithms, and software development.