Open to opportunities

ephy chime

@ephychime

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Detail-oriented IT professional with a passion for emerging technologies.

Canada

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What I'm looking for

I am looking for a role that fosters growth, encourages learning, and values collaboration.

I'm a detail-oriented IT professional with a proven track record of delivering exceptional support in dynamic and remote settings. My strong written and verbal communication skills, combined with critical thinking and problem-solving abilities, enable me to provide outstanding customer experiences. I am passionate about staying abreast of emerging technologies and continuously improving my skill set.

In my recent role at Zedd Customer Solutions, I provided first-level technical support, resolving over 95% of user issues and managing user accounts through Active Directory. My experience at Skycomp Solutions allowed me to track and document support tickets effectively, ensuring data accuracy and identifying recurring issues. I thrive in environments where I can multitask, prioritize, and manage time efficiently.

Experience

Work history, roles, and key accomplishments

Technical Support

Zedd Customer Solutions

Mar 2023 - Feb 2024 (11 months)

Provided first-level technical support, troubleshooting user issues, and training end-users on system functionalities, resolving over 95% of cases. Managed user accounts and permissions using Active Directory across multiple platforms, ensuring adherence to security protocols.

Active Directory Technical Support Troubleshooting System Administration Security Protocols User Training Customer Service Collaboration

Computer System Technician

Skycomp Solutions

Jun 2022 - Dec 2022 (6 months)

Tracked and documented support tickets using ServiceNow, producing quarterly reports and identifying recurring issues. Performed data migration projects, validating data accuracy during transitions, as well as routine maintenance tasks such as system updates and monitoring performance.

ServiceNow Data Migration Maintenance Performance Monitoring Technical Support Documentation Reporting Data Validation IT Support

Education

Degrees, certifications, and relevant coursework

Centennial College

Post Graduate Certificate, Cybersecurity

Completed a Post Graduate Certificate program focusing on cybersecurity principles and practices. Gained expertise in protecting systems, networks, and data from cyber threats.

Federal University of Technology, Owerri

Bachelor of Technology, Computer Science

Obtained a Bachelor of Technology degree in Computer Science. Studied core concepts of computing, including programming, algorithms, and software development.