Rasheed Adekunbi

With over nine years of experience in the IT sector, I have honed my skills in technical support and customer service. My journey began with a BSc in Information and Communication Science from the University of Ilorin, where I developed a strong foundation in technology and communication. I have a proven track record of resolving complex technical issues and providing exceptional customer support, ensuring high satisfaction rates.

Currently, I serve as a Technical Support Engineer II at Tek-Experts Nigeria, where I lead a team of support professionals. My responsibilities include troubleshooting Microsoft 365 and Windows OS issues, managing escalated customer complaints, and implementing best practices to optimize service delivery. I am dedicated to fostering a collaborative environment that encourages knowledge sharing and continuous improvement.

Throughout my career, I have demonstrated my ability to manage critical issues effectively, communicate action plans clearly, and maintain accurate records of customer interactions. I am passionate about leveraging my technical expertise to inspire and lead teams, driving excellence in customer support and technical operations.