Open to opportunities

Muinat Adetunji

@muinatadetunji

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Customer-focused technical support engineer with strong Microsoft 365 and client-service expertise.

Nigeria

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What I'm looking for

I seek a customer-focused IT support role where I can resolve technical issues, work within SLAs, grow technical expertise, and contribute to high CSAT in a collaborative team environment.

I am a reliable, energetic support services professional with over two years' experience resolving customer complaints, troubleshooting Microsoft 365/Windows issues, and maintaining high customer satisfaction while meeting SLA targets. I combine technical competence across Windows, Mac, Office and CRM tools with strong communication and relationship-building skills to deliver prompt, courteous support and effective conflict resolution.

My background includes hands-on technical support at Teknowledge where I managed an average of 15 tickets per day, reported security incidents, and applied documented remediation steps; earlier roles developed my administrative, data entry and computer-operator experience. I hold an HND in Computer Science and certifications including Microsoft 365 Fundamentals and Career Essentials in Generative AI.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Teknowledge

Jan 2022 - Jan 2025 (3 years)

Provided Tier 1–2 technical support for Microsoft 365, Windows 365 and local Windows PCs, resolving an average of 15 tickets per day while adhering to SLAs and Microsoft data policies and improving CSAT.

Troubleshooting SLA Management Customer Support Ticketing Systems

Secretary / Front Desk Agent

The Ultimate College

Jan 2016 - Jan 2017 (1 year)

Managed front-desk operations, handled communications with parents and staff, maintained student records and attendance, and coordinated appointments and events to support school administration.

Reception Administrative Support Records Management Scheduling Customer Service Communication Data Entry Confidentiality

Typist

Victory Ventures

Jan 2015 - May 2015 (4 months)

Accurately entered and maintained records and digital files, generated reports, and reviewed documents for errors while ensuring confidentiality of sensitive information.

Data Entry Typing Spreadsheet Management Record keeping Proofreading Confidentiality

Computer Operator

Mayor Ventures

Jan 2012 - Jan 2013 (1 year)

Managed computer systems and peripherals, performed routine maintenance and backups, resolved hardware and software issues, and assisted users with technical support and data management.

Maintenance Backup User Support Data Management IT Support