Open to opportunities

emmanuel okebule

@emmanuelokebule

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IT professional specializing in technical support and cybersecurity.

Nigeria

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What I'm looking for

I am looking for a role that challenges me and allows for growth in IT and cybersecurity, with a focus on teamwork and continuous learning.

I am an IT professional with a strong background in technical support and cybersecurity. My experience includes providing expert-level assistance for Microsoft products and services, where I have honed my skills in diagnosing and resolving software and networking issues. I pride myself on delivering high-quality customer experiences and ensuring minimal downtime for users.

Throughout my career, I have worked in various roles, including as a Technical Support Engineer at TeKnowledge Nigeria and as an IT Support Technician at the Standards Organization of Nigeria. My educational background in Information and Communication Science has equipped me with the technical expertise necessary to excel in IT environments. I am committed to continuous learning and staying updated with the latest industry trends and technologies.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

TeKnowledge Nigeria

Feb 2025 - Present (5 months)

Provided expert-level technical support for Microsoft products and services, including Windows, Office, and Microsoft 365. Diagnosed and resolved software, drivers, and networking issues for customers via chat, email, and phone support.

Microsoft Office 365 Windows Networking Troubleshooting Customer Support CRM Security Protocols

Technical Assistant (NYSC)

Rural and Urban Stewardship Initiative for Sustainable Devel

Feb 2024 - Oct 2024 (8 months)

Coordinated daily office operations including managing schedules and inventory controls as the most junior member on the team, contributing directly to improved workflow among all staff members. Participated in project coordination, prepared project reports and brokered communication with stakeholders.

Office Management Inventory Control Workflow Management Project Coordination Report Preparation

IT Support Technician

Standards Organization of Nigeria (SON)

Nov 2021 - Dec 2022 (1 year 1 month)

Delivered first-line support to staff, resolving technical issues and addressing inquiries efficiently. Diagnosed and resolved hardware and software issues, employing precise troubleshooting techniques that identified the primary causes of recurring system failures.

MacOS Windows Technical Troubleshooting System Configuration

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science, Information and Communication Science/Technology

Grade: Second Class

Completed a Bachelor of Science in Information and Communication Science/Technology. Gained foundational knowledge in various aspects of information technology and communication systems.