malik bakare

Troubleshoot and resolve Microsoft 365 issues across Exchange, Outlook, SharePoint, OneDrive, and Teams. Manage tenant configuration, including users, licensing, security, and mail flow, and provide Tier 2/3 support.

Provided freelance technical support for Microsoft 365 environments.

Took ownership of customer issues, researched and diagnosed system problems, and followed standard procedures for escalation. Maintained case documentation and mentored junior support engineers.

Prepared course materials, facilitated classroom discussions, and maintained student records as part of the National Youth Service Corps.

Worked directly with the Head of the Computer Science Department, completed tasks using Microsoft Excel and Access, and collaborated on data-driven projects.

Maintained data center integrity, determined system failures, and completed projects using Microsoft Office Suite and Corel Draw.

Activities and societies: School Scrabble Team, School Basketball Team

Bachelor of Science in Computer Science from Lagos State University, with extracurricular activities in the School Scrabble Team and School Basketball Team.

Senior Secondary School Certificate from Diamond College, Ojo, Lagos State.