Adesola Adekanbi

I am an entry-level IT support professional focused on delivering dependable technical assistance for Windows environments and Microsoft 365 applications. I combine hands-on troubleshooting with clear documentation to resolve user issues efficiently.

During a cybersecurity student trainee role, I practiced diagnosing OS and network problems using command-line tools and simulated service desk workflows. I have completed certifications including Google Technical Support Fundamentals and training in Microsoft 365 collaboration tools and AI fundamentals.

My core strengths include hardware diagnostics, incident documentation, ticketing workflows, and user account management, all supported by strong communication and analytical problem-solving skills. I consistently document procedures to build knowledge-base content and improve support consistency.

I am passionate about growing my expertise in IT operations and security while contributing reliable end-user support and structured service delivery to a collaborative team.