Adesola Adekanbi
@adesolaadekanbi
Entry-level IT support specialist skilled in Microsoft 365 and Windows troubleshooting.
What I'm looking for
I am an entry-level IT support professional focused on delivering dependable technical assistance for Windows environments and Microsoft 365 applications. I combine hands-on troubleshooting with clear documentation to resolve user issues efficiently.
During a cybersecurity student trainee role, I practiced diagnosing OS and network problems using command-line tools and simulated service desk workflows. I have completed certifications including Google Technical Support Fundamentals and training in Microsoft 365 collaboration tools and AI fundamentals.
My core strengths include hardware diagnostics, incident documentation, ticketing workflows, and user account management, all supported by strong communication and analytical problem-solving skills. I consistently document procedures to build knowledge-base content and improve support consistency.
I am passionate about growing my expertise in IT operations and security while contributing reliable end-user support and structured service delivery to a collaborative team.
Experience
Work history, roles, and key accomplishments
Cybersecurity Student Trainee
Technology For Social Change and Development Initiative
Aug 2025 - Feb 2026 (6 months)
Practiced troubleshooting Windows OS, Microsoft 365 applications, and basic networking issues while developing incident documentation and service-desk communication skills in simulated support scenarios.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Agriculture, Agricultural Extension and Rural Sociology
2021 - 2025
Completed a Bachelor of Agriculture in Agricultural Extension and Rural Sociology, focusing on rural development and extension practices from July 2021 to June 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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