Fiyinfolu grace Ojo
@fiyinfolugraceojo
Customer-focused service professional with strong retail, CRM and sales experience.
NigeriaWhat I'm looking for
I am a customer-focused service professional with experience across telecom retail, microfinance banking and call center operations. I blend sales, CRM reporting and reconciliation skills to deliver measurable improvements in customer satisfaction and daily operational accuracy.
Across roles I have managed tills, handled large volumes of inbound calls, generated sales leads, handled complaints to resolution, and prepared daily activity reports. I have also supported social media management and digital advertising to increase brand awareness.
I hold a BSc in Economics and training in Advanced Excel, Power Query, Power BI and data analysis; I am detail-oriented, able to work under pressure, and capable of supervising and motivating team members to meet targets.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Globalcom
Jan 2023 - Present (2 years 8 months)
Handle customer queries and resolve issues, drive product sales (SIMs, MiFi, phones, accessories), and reconcile daily tills while preparing CRM activity reports to maintain service quality.
Customer Service Officer
Nuggets MFB
Jan 2020 - Dec 2022 (2 years 11 months)
Managed high volumes of inbound calls, identified customer needs to achieve satisfaction, generated sales leads, and resolved complaints while meeting call handling and sales targets.
Call Center Support
Integrated Investment Company
Jan 2018 - Dec 2019 (1 year 11 months)
Provided call center support and managed social media efforts including content coordination and paid ad campaigns to increase brand awareness and meet performance metrics.
Customer Service / Bank Teller
Davo-Dani MFB
Jan 2015 - Dec 2017 (2 years 11 months)
Educated customers on products, opened and updated accounts, processed cash transactions, reconciled statements, and maintained KYC records while preparing weekly loan reports.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Science, Economics
2018 - 2023
Completed a Bachelor of Science in Economics via the National Open University of Nigeria from 2018 to 2023.
The Polytechnic, Ibadan
Ordinary National Diploma, Statistics
2013 - 2015
Completed an Ordinary National Diploma in Statistics from 2013 to 2015.
Ijaye Senior High School, Orile Ijaye
Senior Secondary Certificate, Secondary Education
2005 - 2011
Completed secondary school and obtained SSCE at Ijaye Senior High School, Orile Ijaye.
Funbis Nursery/Primary School
Primary School Leaving Certificate, Primary Education
1999 - 2005
Completed primary education and obtained the Primary School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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