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Temitope Agbetuyi

@temitopeagbetuyi

Customer service expert driving high first-contact resolution and satisfaction.

Nigeria
Message

What I'm looking for

I seek a customer-centric role where I can deliver high CSAT and first-contact resolution, collaborate with product teams to reduce support volume, and grow into leadership responsibilities while using CRM and analytics tools.

I am a service-oriented customer support professional with extensive multichannel experience in phone, email, chat, and social media, consistently achieving industry-leading first-contact resolution and CSAT scores. I have partnered with product teams to reduce support volume and driven measurable improvements in customer adoption and retention across fintech and banking environments.

I bring proven results across sales, account management, and operations—boosting sales, optimizing workflows, and ensuring financial accuracy—while leveraging tools like Zendesk, Salesforce, SurveyMonkey, and Excel to deliver efficient, data-driven customer experiences.

Experience

Work history, roles, and key accomplishments

ML

Bureau De Change Officer

Monadona Bureau De Change Limited

Feb 2017 - Feb 2018 (1 year)

Processed daily currency transactions while maintaining 100% regulatory compliance and 95% customer satisfaction, contributing to a 15% increase in repeat customers.

Education

Degrees, certifications, and relevant coursework

Ekiti State University logoEU

Ekiti State University

Bachelor of Science, Statistics

Bachelor of Science in Statistics from Ekiti State University.

Tech stack

Software and tools used professionally

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Temitope Agbetuyi - Customer Support Expert - Fibo Fintech Limited | Himalayas