Temitope Agbetuyi
@temitopeagbetuyi
Customer service expert driving high first-contact resolution and satisfaction.
What I'm looking for
I am a service-oriented customer support professional with extensive multichannel experience in phone, email, chat, and social media, consistently achieving industry-leading first-contact resolution and CSAT scores. I have partnered with product teams to reduce support volume and driven measurable improvements in customer adoption and retention across fintech and banking environments.
I bring proven results across sales, account management, and operations—boosting sales, optimizing workflows, and ensuring financial accuracy—while leveraging tools like Zendesk, Salesforce, SurveyMonkey, and Excel to deliver efficient, data-driven customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Expert
Fibo Fintech Limited
Jan 2022 - Present (3 years 9 months)
Provided multichannel fintech customer support, achieving a 95% first-contact resolution rate and contributing feedback that reduced support tickets by 15%. Maintained high CSAT through prompt, effective solutions.
Customer Service Representative
Guaranty Trust Holding Company Plc
Jul 2021 - Jan 2022 (6 months)
Handled high-volume banking inquiries across channels, achieving an 89% CSAT and reducing customer complaints by 30% through workflow optimizations. Supported rollout of new services, increasing platform adoption by 20%.
Sales Representative
Custodian Life Assurance Limited
Sep 2019 - Jan 2021 (1 year 4 months)
Increased product sales by 20% in six months and expanded client portfolio by 15% via targeted outreach and relationship building while maintaining a 90% customer satisfaction score.
Administrative Account Officer
Mrs Fueling Station
Feb 2018 - Sep 2019 (1 year 7 months)
Managed daily account reconciliations and monthly budgets, eliminating errors in cash flow statements and ensuring adherence to financial constraints.
Bureau De Change Officer
Monadona Bureau De Change Limited
Feb 2017 - Feb 2018 (1 year)
Processed daily currency transactions while maintaining 100% regulatory compliance and 95% customer satisfaction, contributing to a 15% increase in repeat customers.
Account Intern
ZTE Limited
Mar 2016 - Feb 2017 (11 months)
Maintained 100% data entry accuracy for invoices and monthly financial statements and assisted in audit preparations to ensure smooth audit processes.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Science, Statistics
Bachelor of Science in Statistics from Ekiti State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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