Open to opportunities

Temitope Agbetuyi

@temitopeagbetuyi

Message

Customer service expert driving high first-contact resolution and satisfaction.

Nigeria

Message

What I'm looking for

I seek a customer-centric role where I can deliver high CSAT and first-contact resolution, collaborate with product teams to reduce support volume, and grow into leadership responsibilities while using CRM and analytics tools.

I am a service-oriented customer support professional with extensive multichannel experience in phone, email, chat, and social media, consistently achieving industry-leading first-contact resolution and CSAT scores. I have partnered with product teams to reduce support volume and driven measurable improvements in customer adoption and retention across fintech and banking environments.

I bring proven results across sales, account management, and operations—boosting sales, optimizing workflows, and ensuring financial accuracy—while leveraging tools like Zendesk, Salesforce, SurveyMonkey, and Excel to deliver efficient, data-driven customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Expert

Current

Fibo Fintech Limited

Jan 2022 - Present (3 years 9 months)

Provided multichannel fintech customer support, achieving a 95% first-contact resolution rate and contributing feedback that reduced support tickets by 15%. Maintained high CSAT through prompt, effective solutions.

Multichannel Support Zendesk Salesforce Technical Troubleshooting CSAT SurveyMonkey Email Support Conflict Resolution

Customer Service Representative

Guaranty Trust Holding Company Plc

Jul 2021 - Jan 2022 (6 months)

Handled high-volume banking inquiries across channels, achieving an 89% CSAT and reducing customer complaints by 30% through workflow optimizations. Supported rollout of new services, increasing platform adoption by 20%.

Call Center Operations CRM Customer Education Process Improvement CSAT Multichannel Support Conflict Resolution Banking

Sales Representative

Custodian Life Assurance Limited

Sep 2019 - Jan 2021 (1 year 4 months)

Increased product sales by 20% in six months and expanded client portfolio by 15% via targeted outreach and relationship building while maintaining a 90% customer satisfaction score.

Sales Client Acquisition Relationship Management Lead Generation CSAT Cross Selling TARGET

Administrative Account Officer

Mrs Fueling Station

Feb 2018 - Sep 2019 (1 year 7 months)

Managed daily account reconciliations and monthly budgets, eliminating errors in cash flow statements and ensuring adherence to financial constraints.

Account Reconciliation Budgeting Financial Reporting Data Entry & Compliance Cash Management Excel Attention To Detail

Bureau De Change Officer

Monadona Bureau De Change Limited

Feb 2017 - Feb 2018 (1 year)

Processed daily currency transactions while maintaining 100% regulatory compliance and 95% customer satisfaction, contributing to a 15% increase in repeat customers.

& Compliance Customer Service Regulatory Reporting Cash Handling

Account Intern

ZTE Limited

Mar 2016 - Feb 2017 (11 months)

Maintained 100% data entry accuracy for invoices and monthly financial statements and assisted in audit preparations to ensure smooth audit processes.

Data Entry Financial Reporting Invoice Processing Audit Support Excel Attention To Detail