Blessing Daniel
@blessingdaniel2
Proactive customer service professional driving satisfaction, efficiency, and strong client relationships.
NigeriaWhat I'm looking for
I am a proactive Customer Service Representative with over 3 years of experience delivering timely, accurate, and customer-centered support across phone, email, and live chat. I build trust through clear communication, empathy, and consistent follow-up to improve retention and satisfaction.
I have improved service efficiency and order accuracy by maintaining detailed customer interaction records, coordinating logistics, and recommending suitable products—contributing to measurable increases in positive feedback, completed deliveries, and service KPIs.
I collaborate effectively with cross-functional teams, support process improvements, and leverage CRM tools (Zendesk, HubSpot, Salesforce basic) to enhance workflow and customer outcomes while remaining committed to continuous learning and service excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Daggo Africa Limited
Jan 2025 - Present (1 year 1 month)
Improved customer satisfaction through timely, accurate multichannel support, contributing to a 12% increase in positive feedback and a 10% improvement in service efficiency. Coordinated follow-ups and logistics which supported a 14% rise in completed deliveries and increased repeat customer interactions.
Customer Relationship Officer
Mutual Trust Microfinance Bank
Jan 2023 - Dec 2024 (1 year 11 months)
Enhanced customer satisfaction and drove a 14% rise in satisfaction ratings by delivering consistent engagement and promoting e-banking and liability products, contributing to KPI growth and a 12% increase in approved quality loan applications.
Customer Service Officer
Bluefrost Global Ltd
Jan 2014 - Dec 2015 (1 year 11 months)
Responded to customer inquiries across phone, email, and chat, contributing to a 14% increase in positive feedback and a 12% reduction in repeat escalations by resolving complaints per policy and maintaining accurate customer records.
Education
Degrees, certifications, and relevant coursework
Modernity Computer School, Lafia
Certificate, Computer Training
2012 - 2012
Completed computer training to develop practical skills in office software and basic computer applications.
Nasarawa State Polytechnic, Lafia
National Diploma, Mass Communication
Completed a National Diploma in Mass Communication covering foundational media, reporting, and communication skills.
NKNasarawa State University, Keffi
Bachelor of Science, Mass Communication
Completed a Bachelor of Science in Mass Communication focused on journalism, media studies, and communication practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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