Isaiah Abu
@isaiahabu
Dynamic customer service representative with a focus on client satisfaction.
NigeriaWhat I'm looking for
I am a dynamic and results-oriented customer service representative with a proven track record in enhancing customer satisfaction and loyalty. My experience at Gemstone Microfinance, UBA, and Access Bank has equipped me with the skills to deliver exceptional service and financial expertise. I excel in leveraging my analytical skills to resolve customer concerns and drive business improvements.
Throughout my career, I have successfully addressed customer complaints and mitigated dissatisfaction through timely and effective solutions. My roles have involved processing a wide variety of retail banking transactions, assisting customers with account management, and collaborating with sales and marketing teams to achieve shared objectives. I am passionate about delivering superior service and achieving shared goals, which has been recognized through awards such as the Most Customer Centric Staff of the Year at UBA.
Experience
Work history, roles, and key accomplishments
As a Front Desk Teller, I addressed customer complaints and provided timely solutions while processing various retail banking transactions. I collaborated with sales, marketing, and management teams to achieve shared objectives.
Bulkroom Teller
Access Bank PLC
Nov 2021 - Aug 2022 (9 months)
In my role as a Bulkroom Teller, I handled various accounting transactions, including foreign currency transactions, and cross-sold bank products. I effectively managed customer complaints and provided exceptional service.
Customer Service Manager
Gemstone Microfinance
Jun 2020 - Sep 2021 (1 year 3 months)
As a Customer Service Manager, I resolved customer complaints and collaborated with management to enhance service processes. I utilized data analytics to drive business improvements and foster customer loyalty.
Education
Degrees, certifications, and relevant coursework
Umaru Ali Shinka Polytechnic Sokoto
Higher National Diploma, Science Laboratory Technology
2018 - 2020
Grade: Distinction
Achieved a Higher National Diploma in Science Laboratory Technology, specializing in Biochemistry, with a strong emphasis on laboratory techniques and research.
The Polytechnic of Sokoto State
National Diploma, Science Laboratory Technology
2015 - 2017
Grade: Distinction
Completed a National Diploma in Science Laboratory Technology with a focus on practical applications in laboratory settings.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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