Looking for a job

Isaiah Abu

@isaiahabu

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Dynamic customer service representative with a focus on client satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic and results-oriented customer service representative with a proven track record in enhancing customer satisfaction and loyalty. My experience at Gemstone Microfinance, UBA, and Access Bank has equipped me with the skills to deliver exceptional service and financial expertise. I excel in leveraging my analytical skills to resolve customer concerns and drive business improvements.

Throughout my career, I have successfully addressed customer complaints and mitigated dissatisfaction through timely and effective solutions. My roles have involved processing a wide variety of retail banking transactions, assisting customers with account management, and collaborating with sales and marketing teams to achieve shared objectives. I am passionate about delivering superior service and achieving shared goals, which has been recognized through awards such as the Most Customer Centric Staff of the Year at UBA.

Experience

Work history, roles, and key accomplishments

Front Desk Teller

United Bank For Africa

Jan 2023 - Mar 2024 (1 year 2 months)

As a Front Desk Teller, I addressed customer complaints and provided timely solutions while processing various retail banking transactions. I collaborated with sales, marketing, and management teams to achieve shared objectives.

Customer Service Retail Banking Account Management Team Collaboration

Bulkroom Teller

Access Bank PLC

Nov 2021 - Aug 2022 (9 months)

In my role as a Bulkroom Teller, I handled various accounting transactions, including foreign currency transactions, and cross-sold bank products. I effectively managed customer complaints and provided exceptional service.

Cross Selling Customer Service

Customer Service Manager

Gemstone Microfinance

Jun 2020 - Sep 2021 (1 year 3 months)

As a Customer Service Manager, I resolved customer complaints and collaborated with management to enhance service processes. I utilized data analytics to drive business improvements and foster customer loyalty.

Customer Satisfaction Data Analytics Process Improvement Leadership

Education

Degrees, certifications, and relevant coursework

Umaru Ali Shinka Polytechnic Sokoto

Higher National Diploma, Science Laboratory Technology

2018 - 2020

Grade: Distinction

Achieved a Higher National Diploma in Science Laboratory Technology, specializing in Biochemistry, with a strong emphasis on laboratory techniques and research.