Olamide Tijani
@olamidetijani
Customer service professional with administrative experience and strong data and relationship skills.
NigeriaWhat I'm looking for
I am a resourceful and proactive graduate in Business Education with solid experience in customer service across banking, e-commerce, and foodservice operations.
I have handled inbound/outbound calls, email and live-chat support, troubleshooting, order tracking, cancellations, and refunds while maintaining service KPIs and improving customer experience.
My background includes cashiering and administrative duties—transaction processing, account onboarding, CRM use, metrics monitoring, and creating helpful knowledge content to support teams.
I am reliable, able to multitask under limited supervision, and skilled in Microsoft Office, time management, and collaborative problem solving to drive operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foodcourt Limited
Aug 2024 - Present (1 year 6 months)
Handles inbound/outbound calls, emails, live chat and Instagram support; provides product and policy information, troubleshoots technical issues, and manages orders, cancellations and refunds to maintain high customer satisfaction.
Customer Service Representative
Cedar Microfinance Bank
Jan 2024 - Jul 2024 (6 months)
Monitored service metrics and developed actionable insights, managed customer inquiries and profiles, performed opening/closing operations, and documented knowledge to improve customer engagement and operational efficiency.
JNCustomer Service Representative
Jumia Nigeria
Feb 2023 - Jan 2024 (11 months)
Handled inbound/outbound customer interactions across channels, resolved complaints and technical issues, processed orders/returns, and supported upsell efforts to improve customer experience and team performance.
Cashier
Brightway Microfinance Bank
Jan 2021 - Jan 2022 (1 year)
Processed deposits, withdrawals and payments accurately, managed customer relationships, opened accounts and activated online banking while ensuring security and high-quality service using CRM tools.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Education, Business Education
Completed a Bachelor of Education in Business Education with coursework focused on business and education-related subjects.
Focus International College
West African Senior School Certificate, Secondary Education
Attended Focus International College and completed secondary examination under the West African Examinations Council (WAEC).
Availability
Location
NigeriaAuthorized to work in
Job categories
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