Roseline Nnanyereugo
@roselinennanyereugo
Customer Relationship Specialist delivering exceptional service and driving sales through relationship-building.
NigeriaWhat I'm looking for
I am a results-driven Customer Relationship Specialist with over two years' experience in client service, telemarketing, and sales. I consistently convert leads, manage CRM records, and use proactive communication and problem-solving to exceed targets and boost customer satisfaction.
My background includes increasing average customer spend through upselling, managing 30+ client accounts with a 90% satisfaction rating, and handling high-volume outbound calls for financial products. I bring strong time management, data entry, and CRM skills, and I pursue continuous improvement through professional certifications in product management and customer service.
Experience
Work history, roles, and key accomplishments
Telemarketing Specialist
Mutual Trust MFB
Aug 2024 - Present (1 year 2 months)
Conduct high-volume outbound calls promoting financial products, convert leads to active customers to boost acquisition rates, and maintain accurate CRM records with daily performance reports.
Customer Relationship Specialist
Franchise Bakery and Confectionary
Aug 2023 - Jun 2024 (10 months)
Managed over 30 client accounts with a 90% satisfaction rating, increased average customer spend by 15% through upselling and cross-selling, and consistently surpassed monthly sales targets.
Customer Service Representative
National Library HQ
Oct 2021 - Feb 2022 (4 months)
Responded to high-volume inquiries with swift resolution and positive feedback, and logged and tracked customer concerns to support service improvements.
Education
Degrees, certifications, and relevant coursework
Anambra State University, Igbariam
Bachelor of Science, Library and Information Science
2018 - 2022
Completed a Bachelor of Science in Library and Information Science focusing on information organization, customer support, and information systems.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Roseline?
You can contact Roseline and 90k+ other talented remote workers on Himalayas.
Message RoselineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
