Olufunmilola Akinmade
@olufunmilolaakinmade
Customer Service and Digital Banking Specialist
What I'm looking for
As a dedicated and results-driven customer service professional, I have honed my skills in providing top-notch support to clients across various industries. With a strong background in digital banking and a passion for delivering exceptional customer experiences, I am confident in my ability to drive customer satisfaction and loyalty.
Throughout my career, I have developed a unique blend of skills, including public and media relations, information sourcing and processing, and administrative support. My proficiency in Microsoft Office Suite and CRM systems has enabled me to efficiently manage customer interactions and resolve issues in a timely manner.
I am a team player with excellent interpersonal skills, and I thrive in fast-paced environments where no two days are ever the same. With a strong educational foundation in Mass Communication, I am well-equipped to effectively communicate with customers and internal stakeholders alike.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
Access Bank PLC
Jul 2020 - Present (5 years 2 months)
Handled customer complaints and enquiries via telephone, emails, and text. Provided knowledgeable answers to questions about product, pricing, and availability.
Digital Banking Customer Service
UBA Bank PLC
Mar 2018 - Jul 2020 (2 years 4 months)
Enrolled customers on digital banking platforms and provided first-level support. Registered customers for POS distribution and handled related issues.
Customer Service Representative
Atmahr Health
Sep 2016 - Mar 2018 (1 year 6 months)
Provided accurate and timely information to clients via phone and email. Assured proper documentation of client interactions.
Education
Degrees, certifications, and relevant coursework
Olufunmilola hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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