Open to opportunities

Esther Okonkwo

@estherokonkwo

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Seasoned customer service representative ensuring exceptional customer experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a seasoned customer service representative with a strong commitment to delivering top-notch service across multiple touchpoints. My experience spans various roles where I have consistently ensured exceptional customer experiences throughout the engagement journey. I believe in facilitating the attainment of organizational goals through effective communication and problem-solving skills.

Currently, I serve as a Customer Service Executive at Stanbic IBTC Bank, where I have maintained an up-to-date knowledge of products and services, handled customer queries, and developed successful tactics to cross-sell products, outperforming sales budgets by 30%. My previous role as a Customer Care Representative at Union Bank honed my skills in resolving customer complaints efficiently, achieving a 70% ticket resolution rate after the first call.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Stanbic IBTC Bank

Sep 2022 - Present (3 years 9 months)

As a Customer Service Executive, I maintained up-to-date knowledge of products and services, handled customer calls, and addressed concerns effectively, achieving zero customer dissatisfaction. I also developed tactics to cross-sell products, outperforming sales targets by 30%.

Customer Service Cross Selling Problem Solving Communication Product Knowledge Customer Engagement Multitasking Microsoft Office

Customer Care Representative

Union Bank

Feb 2021 - Sep 2022 (1 year 7 months)

In my role as a Customer Care Representative, I provided high-quality responses to customer complaints, achieving a 70% resolution rate on first calls. I also managed social media interactions, resolving over 100 cases monthly.

Customer Service Social Media Management Communication Problem Solving Multitasking Microsoft Office