Christopher Samuel
@christophersamuel
Customer Service Representative with 8+ years resolving issues and improving customer satisfaction.
NigeriaWhat I'm looking for
I’m a customer-focused Customer Service Representative with 8+ years of experience delivering high-quality support, resolving customer issues, and ensuring positive service experiences across finance and service industries. I’m known for handling high-volume inquiries, maintaining accurate records, and providing timely solutions while keeping service quality high.
In my roles, I’ve managed customer inquiries related to loans, payments, and account issues; resolved complaints; and negotiated repayment solutions while ensuring compliance with policies. I also support onboarding and retention by responding to customer inquiries, analyzing customer feedback, and using CRM systems for documentation, data entry, and reporting—always prioritizing clear communication, problem-solving, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Financial Analyst & Recovery Officer
SCL Finance Nigeria Ltd
Aug 2020 - Present (5 years 11 months)
Handled customer inquiries for loans, payments, and account issues, resolving complaints and negotiating repayment solutions. Maintained accurate customer account documentation and ensured policy compliance while delivering customer-focused service.
Service Centre Agent
God Is Good Logistics
Feb 2020 - Jul 2020 (5 months)
Provided front-line customer service by handling inquiries and investigating complaints to ensure timely resolution. Maintained detailed records of customer interactions and supported operational teams with data validation and issue tracking.
Bank Teller / Cashier
Access Bank Plc
Jun 2012 - Dec 2014 (2 years 6 months)
Delivered customer service for banking transactions and account inquiries with high accuracy and professionalism. Resolved customer concerns while maintaining regulatory compliance and building strong customer relationships through effective communication.
Education
Degrees, certifications, and relevant coursework
Immaculate BK School of Health Science
Diploma, Community Health Care
2026 -
In progress Diploma in Community Health Care scheduled for 2026–2028.
Federal Polytechnic, Nassarawa
Higher National Diploma (HND), Applied Chemistry
2014 - 2016
Grade: Upper Credit
Completed an HND in Applied Chemistry with an upper credit.
Federal Polytechnic, Nassarawa
Ordinary National Diploma (OND), Science Laboratory Technology
2009 - 2011
Completed an OND in Science Laboratory Technology from 2009 to 2011.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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