Open to opportunities

Favour Eugene

@favoureugene

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Help Desk Specialist delivering fast, customer-focused support with CRM and data accuracy.

Nigeria

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What I'm looking for

I’m looking for a role where I can provide responsive help desk/customer support, maintain accurate CRM records, and improve processes with data-driven organization. I want a team that values training, clear communication, and customer satisfaction.

I am a detail-oriented Help Desk Specialist who thrives on customer service, administrative support, and data management. I enjoy providing comprehensive assistance—scheduling, email management, CRM utilization—to keep operations smooth and efficient.

In my current role, I streamline customer support by managing CRM system records to improve response efficiency. I resolve inquiries across chat, phone, and email while consistently achieving a 95% customer satisfaction rate, and I train new staff on software utilization and customer service best practices.

Before this, I supported client communications as a Marketing Assistant, coordinating timelines, campaign reporting, and social media calendars. I also delivered hands-on executive and customer-facing support as an Executive Assistant and Customer Service/Sales Representative, including scheduling, complaint handling, and accurate records—always focused on strong client relationships and operational improvement.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Specialist

Current

Upwork

Apr 2023 - Present (3 years 2 months)

Streamlined customer support by maintaining CRM records to improve response efficiency and customer satisfaction. Resolved inquiries across chat, phone, and email, consistently achieving a 95% customer satisfaction rate, and trained new staff on tools and service best practices.

CRM Management Customer Support Help Desk Appointment Scheduling Staff Training

Executive Assistant

Rozmec

Jan 2020 - Jan 2021 (1 year)

Managed café scheduling for computer usage and reservations, handled customer inquiries and complaints, and processed payments with accurate financial records. Coordinated with service providers for internet connectivity and computer maintenance, and maintained inventory of office supplies and consumables.

Executive Administration Scheduling Customer Support Payment Processing Financial Record Keeping Vendor coordination Inventory Management Office Supplies Control

Customer Service Rep

De Chukason Resource

Feb 2016 - Jan 2019 (2 years 11 months)

Coordinated plumbing appointment scheduling, managed technician daily schedules, and handled emergency call-outs to optimize service delivery. Provided service quotes and explanations, followed up for customer satisfaction, resolved complaints, and processed invoices.

Appointment Scheduling Customer Service Conflict Resolution Scheduling Technicians Invoice Processing

Marketing Assistant

Pitch Direct Global

May 2023 - Present (3 years 1 month)

Supported client account teams with day-to-day communications, meeting agendas, and detailed notes to keep deliverables on track. Assisted with campaign research, social media calendar coordination, performance analytics, and reporting.

Meeting Coordination Analytics Reporting