Progress Okah
@progressokah
I streamline customer support workflows across ticketing, CRM, and administrative tools.
NigeriaWhat I'm looking for
I've built hands-on customer support workflows using Zendesk and Freshdesk, managing ticket creation, triage, priority tagging, escalation, and SLA tracking.
I've simulated live chat, customer onboarding, and empathetic email resolutions through Intercom and HubSpot CRM, using canned responses and macros for common support scenarios. I also maintain organized customer contact logs and ticket tracking sheets in Google Workspace.
Through virtual assistance training, I've managed calendars, event invites, time-zone coordination, inbox priorities, digital files, and document-sharing workflows to support efficient team operations.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Independent Practice
Executed end-to-end ticketing workflows in Zendesk and Freshdesk, including ticket creation, triage, priority tagging, and SLA tracking. Simulated live chat interactions and customer onboarding communications using Intercom and HubSpot CRM.
Education
Degrees, certifications, and relevant coursework
Progress hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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