Princess Chiana

I provide reliable customer support, helping businesses respond to clients quickly, resolve issues calmly, and keep every interaction professional and on record. I bring hands-on experience in client enquiries, complaint resolution, and administrative support, with recent self-directed training across customer support, CRM, and productivity platforms.

In my recent roles, I served as a first point of contact for investors and stakeholders and handled investor enquiries and correspondence with professionalism and accuracy. I also coordinated communication between leadership, staff, and external stakeholders to ensure prompt resolution of matters raised.

Earlier, I managed high-volume client-facing interactions daily, ensuring timely and accurate responses to enquiries and complaints. I handled dispute resolution directly with clients and maintained accurate records of every service interaction to support consistent, professional follow-up.

To stay current, I built sample workflows and dashboards across Zoho Desk, Zoho CRM, HubSpot CRM, Trello, Asana, Notion, and Zendesk, including ticket queues, lead/deal pipelines, onboarding boards, and automated client-update alerts using Zapier. I’m excited to bring this practical tool fluency to remote support work.