Open to opportunities

Nnamani Deborah Nnenna

@nnamanideborahnnenna

Customer Support & Administration Specialist with 10+ years delivering fast, empathetic multichannel service and accurate data management.

Nigeria

Message

What I'm looking for

I’m looking for a remote, fast-paced role where I can handle customer inquiries across email/chat/phone, resolve issues confidently, and keep records organized using CRMs and scheduling tools.

I am a results-driven Customer Support Professional with 10+ years of experience providing excellent customer service through Phone, Email, and Live Chat Support. I’m skilled in handling customer inquiries, resolving complaints, managing appointments, and maintaining accurate records using CRM and administrative tools, while staying calm, patient, and customer-focused in fast-paced remote environments.

In my roles, I’ve strengthened customer satisfaction by assessing needs, troubleshooting issues, and delivering clear, professional communication across multiple platforms. I also bring a data integrity mindset—using spreadsheets and validation protocols to detect anomalies, duplicates, and inconsistencies—so both customers and internal teams get reliable, well-documented outcomes.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Cally Metro

Jan 2013 - Jan 2027 (14 years)

Answered customer inquiries about products, services, orders, and accounts using clear guidance and troubleshooting support. Resolved complaints calmly, maintained customer records, and provided timely information updates.

Inbound customer service Complaint Handling Phone Support Troubleshooting Multitasking Active Listening Problem Solving

Customer Support Specialist

Graceland Nigeria Ltd

Jan 2020 - Jan 2026 (6 years)

Provided prompt inbound and outbound customer assistance via email, live chat, and phone, troubleshooting issues and delivering accurate solutions. Managed multichannel inquiries and follow-ups while maintaining reliable customer records to support satisfaction.

Customer Support Live Chat Support Phone Support Zendesk HubSpot Freshdesk Email Support Troubleshooting Data Entry

Remote IT Support Assistant

Digital Witch Support Community

Jan 2024 - Jan 2025 (1 year)

Managed remote support sessions and followed up with clients to ensure timely resolution and continuity of service. Coordinated meetings, internal schedules, and inbox communication for efficient client handling.

Remote Support Client Communication Inbox Management Scheduling Slack Google Workspace Meeting Coordination

Customer Support Specialist

Independent National Electoral Commission (INEC)

Jan 2021 - Jan 2023 (2 years)

Maintained voter registration data integrity across platforms using spreadsheets and validation protocols. Detected and corrected data anomalies and duplicates to improve accuracy of records.

Data Integrity Customer Support Anomaly Detection Record keeping Administrative Support

Customer Support & Data Entry

Seasonal Malaria Chemoprevention (SMC) Jos

Jan 2021 - Jan 2023 (2 years)

Performed high-speed, accurate data entry to update the customer registration database and maintain organized records. Cross-checked entries for errors and inconsistencies and supported remote teams with administrative and data tasks.

Data Entry Record keeping Administrative Support Spreadsheet Management

Customer Support Assistant

TopClass Integrated Concerns

Jan 2019 - Jan 2020 (1 year)

Maintained spreadsheets for tracking tasks, schedules, and performance while coordinating meetings, calls, and appointments for executives. Managed email communications and routed customer inquiries to ensure prompt responses.

Scheduling coordination Spreadsheets Administrative Support Data Entry Communication

Appointment Setter Coordinator

CapitalXtend Trading Platform

Jan 2021 - Present (5 years 5 months)

Scheduled and confirmed client appointments through phone, email, and chat, coordinating meeting times between clients and internal teams. Sent reminders and follow-ups to reduce no-shows and improve attendance.

Appointment Setting Calendar Management Google Calendar Calendly Outlook Client Communication Timely Follow Ups Remote Coordination

Education

Degrees, certifications, and relevant coursework

In-Demand IT Skills Training

Certificate of Completion, Customer Support & IT Skills

Completed a certificate program covering lead generation, appointment setting and scheduling, email management, customer support, virtual assistance, data entry, CRM, and tech sales.

University of Calabar

Bachelor of Science, Political Science

2012 - 2016

Earned a B.Sc. in Political Science from the University of Calabar from 2012 to 2016.

CPHRM Program

Certified Professional in Human Resource Management (CPHRM), Human Resource Management

Certified Professional in Human Resource Management (CPHRM) training/certification.

Human Capacity Development (HCD) Training

Human Capacity Development (HCD) Training, Human Capacity Development

Completed Human Capacity Development (HCD) training in work ethics, office administration and management, customer service and satisfaction, presentation skills/public speaking, negotiation, and marketing.