Open to opportunities

Favour Ivie Okoh

@favourivieokoh

Customer Support Specialist and CRM-focused problem-solver delivering fast resolutions, retention, and clear communication.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced customer support role where I can own inquiries end-to-end, use CRM tools to keep records accurate, and partner with teams to improve retention and satisfaction through timely follow-ups.

I’m a Customer Support and Administrative Specialist with 3+ years of experience supporting customers, resolving inquiries, managing CRM systems, and coordinating communication across fast-paced organizations. I handle phone, email, and chat support with empathy, clear communication, and a strong ability to assist customers across international markets while keeping processes organized and timely.

In recent remote roles, I’ve managed CRM-based customer records, tracked interactions, verified information, processed required documents with strict accuracy, and handled high-volume inquiries to ensure fast resolution. I’ve also driven measurable outcomes—92% customer satisfaction, reduced drop-offs by 25%, improved follow-up speed and record clarity by maintaining 100% CRM accuracy, and increased returning participants by 15%—while supporting onboarding, event technical support, and sensitive-information confidentiality practices.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Global Trade Chamber

Feb 2024 - Mar 2026 (2 years 1 month)

Responded to customer and partner inquiries via email, calls, and virtual meetings, ensuring timely, professional communication. Managed CRM records and follow-ups, handled high-volume support, and processed accurate document verification with strict confidentiality.

Customer Support CRM Management Phone Email Chat Support Lead Qualification Conflict Resolution Customer Retention Technical Troubleshooting

Sales and Administrative Coordinator

100 Successful Women in Business

May 2025 - Jan 2026 (8 months)

Delivered phone, email, and WhatsApp support to hundreds of customers, achieving a 92% customer satisfaction rate. Guided onboarding and reduced registration drop-offs by 25%, while maintaining CRM records with 100% accuracy and improving follow-up speed.

Onboarding CRM Management Customer Satisfaction Data Entry Customer Retention

Customer Service Specialist

Baltimore Real Estate

Oct 2024 - Nov 2025 (1 year 1 month)

Provided customer support via email, phone, and live chat, maintaining a 95% satisfaction rate. Monitored customer activity and system performance, escalated service downtime to prevent impact, and managed refund and transaction-related inquiries with accurate document verification.

Live Chat Support Customer Escalation Documentation Verification Troubleshooting

Executive Support & Admin Ops

Young Men of Distinction

Dec 2024 - Jun 2025 (6 months)

Supported program participants and stakeholders by resolving inquiries quickly and improving communication flow by 35%. Scheduled meetings and follow-ups, maintained accurate digital records, and assisted onboarding/coordination to increase participation consistency by 20% and improve documentation workflows by 40%.

Scheduling coordination Remote Administration Onboarding Workflow Optimization

Administrative Assistant

Graphizhub Global Limited LLC

Nov 2021 - Apr 2022 (5 months)

Acted as the first point of contact for client inquiries, improving client experience by 30%. Managed digital records and administrative workflows, reducing document retrieval time by 50% and lowering repeat inquiries by 18%.

Client Inquiries Workflows Data Entry Office Operations Process Improvement