Open to opportunities

blessing lois

@blessinglois

Message

Detail-oriented customer support and virtual administrative specialist with proven remote performance.

Nigeria

Message

What I'm looking for

I seek remote roles where I can provide customer support and virtual administrative excellence, improve processes, and grow within collaborative, efficiency-focused teams.

I am a detail-oriented and reliable Customer Support and Virtual Administrative Specialist with over 3 years of remote experience supporting executives, small businesses, and international teams. I consistently deliver high first-contact resolution rates, accurate data entry, calendar and email management, and clear client communication across global time zones.

I have a track record of improving workflow visibility and system efficiency—organizing Google Drive, implementing task-tracking systems, and documenting recurring issues for technical teams. I bring strong CRM, live chat, and appointment-setting expertise, plus soft skills in communication, confidentiality, and problem solving that help businesses streamline operations and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Alpha Intelligent Technology Co. Ltd.

Sep 2025 - Present (2 months)

Delivered live chat, inbound/outbound call and email support for FoxGard and Liberry projects, achieving a 95% first-contact resolution rate and improving system efficiency by documenting recurring issues for product teams.

Customer Support Live Chat Outbound Calling Email Support CRM Customer Satisfaction Cross Functional Collaboration

Current

Freelance Virtual Assistant

Current

Freelance

Sep 2022 - Present (3 years 2 months)

Provided administrative and digital support to multiple clients, managing 50+ daily emails, calendars and virtual meetings while improving workflow visibility by 30% through organized Drive folders and reporting.

Calendar Management Google Workspace Data Entry Reporting Workflow Optimization

Appointment Setter

The Call Center Doctors

Aug 2025 - Sep 2025 (1 month)

Scheduled roofing and solar appointments via outbound calls to U.S. homeowners, securing 25+ validated appointments in the first payroll cycle and consistently meeting quota targets.

Outbound Calling Lead Qualification Appointment Setting CRM Webwork Tracker

Business Support Associate

Progdea & Midamix Services Limited

Aug 2024 - Jul 2025 (11 months)

Assisted the CEO with scheduling, document preparation and meeting coordination, supported customer communications and improved workflow efficiency by implementing task-tracking systems.

Executive Support Scheduling document preparation Customer Communications

Clerical Officer

Tertiary Education Trust Fund

Nov 2021 - Aug 2022 (9 months)

Provided clerical support across HR, Finance and Investment departments, verifying and entering data for compliance reports and assisting with staff training logistics and filing systems.

Data Entry Compliance Reporting Administrative Support HR & Administration

Secretary & Customer Support

SuperLife Company Ltd.

Aug 2020 - Feb 2021 (6 months)

Managed front desk operations and customer inquiries, supported onboarding and staff coordination, and maintained inventory and daily management reports.

Customer Service Onboarding Inventory Management Reporting Administrative Assistance