Open to opportunities

Faustina Oparajiaku

@faustinaoparajiaku

Message

Sales Development Representative focused on B2B SaaS lead generation and pipeline.

Nigeria

Message

What I'm looking for

I’m looking for a B2B SaaS SDR role where I can own prospect research, ICP targeting, personalized cold outreach, and CRM pipeline management—supporting qualified demos with the team and building consistent customer relationships.

I’m a results-driven Sales Development Representative who builds qualified pipeline through B2B prospecting, lead generation, and personalized outbound outreach. I focus on identifying Ideal Customer Profiles (ICP), researching decision-makers, and creating targeted prospect lists that match real buying intent.

In my project-based SDR work, I support B2B SaaS white-label software prospecting by using Apollo.io and HubSpot CRM, then coordinating qualified opportunities for product demonstrations with the technical team. I apply consultative selling principles to ensure accurate product positioning and track outreach activity to keep prospect records organized.

Previously, I strengthened customer relationships through consultative upselling and consistent customer support—improving sales, repeat purchases, and customer satisfaction. I bring clear communication, active listening, problem-solving, and strong organization to every pipeline stage, because I genuinely enjoy helping SaaS companies generate qualified pipeline through strategic outreach.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative (SDR)

Current

MyCrypto Alerts

Jan 2026 - Present (6 months)

Conduct B2B prospect research for a white-label software outreach project, identifying ICPs and buyer personas across fintech, blockchain, SaaS, education, and crypto. Build targeted prospect lists, personalize cold email outreach, qualify leads, and coordinate qualified demos with the technical team using Apollo.io and HubSpot CRM.

Lead Generation Cold Email Outreach Sales Qualification Sales Pipeline Management CRM Management Apollo.Io HubSpot Google Sheets White Label Prospecting Software Sales Research Appointment Coordination Consultative Selling Google Workspace

Customer Service Representative

Grace Medicals and Varieties

Oct 2025 - Mar 2026 (5 months)

Improved monthly sales by 25% through consultative upselling and cross-selling while building customer relationships that increased repeat purchases by 30%. Resolved customer concerns professionally, maintained accurate customer and sales records using CRM/POS systems, and supported team efforts to improve store performance.

Customer Service Upselling Cross Selling Customer Satisfaction POS systems Written Communication Data Entry

Customer Service Representative

DeGio Hotel and Suites

Jan 2024 - Jul 2025 (1 year 6 months)

Handled guest inquiries and service requests, maintaining a customer satisfaction rate above 95% and resolving more than 90% of issues during first contact. Reduced check-in/check-out waiting time by 20% and increased repeat visits by 25% through personalized guest service and maintained guest documentation.

Customer Service Service Request Management Customer Satisfaction Operational Efficiency Process Improvement Relationship Building Documentation Time Management