Open to opportunities

Vivienne Ezechukwu

@vivienneezechukwu

Sales Development Representative who drives qualified B2B pipeline through outbound prospecting and consultative outreach.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own outbound prospecting, lead qualification, and CRM accuracy—while partnering closely with Account Executives. I want a supportive team that values clean pipeline quality and consultative communication.

I’m a Sales Development Representative with 1 year of outbound B2B sales experience and over 6 years of customer-facing experience across hospitality and real estate. I build rapport quickly, uncover customer needs, and handle objections professionally to create qualified sales opportunities.

I run 60–80 outbound activities daily through cold calls, emails, and LinkedIn outreach to generate qualified B2B sales opportunities. I qualify prospects using BANT and MEDDIC frameworks, schedule meetings for Account Executives, and maintain accurate CRM records in HubSpot and Salesforce.

I also bring strong customer engagement and operations experience from serving as a primary point of contact for clients and guests—handling inquiries, coordinating teams, resolving issues, and keeping detailed interaction histories. I work remotely with a dedicated home office and reliable connectivity, ready to support EST, CST, PST, and GMT business hours.

Experience

Work history, roles, and key accomplishments

Client Relations & Operations Specialist

B-Land Properties Ltd

Jan 2021 - Dec 2023 (2 years 11 months)

Served as the primary point of contact for clients, managing inquiries and delivering customer experiences across the sales and service process. Handled follow-ups, maintained client records in CRM systems, coordinated with internal teams for issue resolution, and managed customer objections.

Client Relationship Management Inquiries Handling CRM Management Objection Handling Onboarding coordination Cross functional Coordination Customer Satisfaction

Guest Relations Officer

Golden Tulip Hotel

Aug 2015 - Mar 2020 (4 years 7 months)

Delivered high-quality guest experiences as the first point of contact for hotel guests, resolving concerns quickly while maintaining service standards. Built rapport with diverse guests, coordinated with multiple departments, recommended services/upgrades, and maintained accurate guest records.

Guest Relations Customer Service Issue Resolution Communication Upselling Cross functional Coordination Record keeping