Christiana Agu

Conducted high-volume outbound outreach, generating qualified leads and consistently closed a minimum of 10 deals per month to exceed monthly revenue targets.

Expanded pipeline by 15% and contributed to a 9% revenue increase through targeted prospecting, closing high-value deals, and implementing SOPs that improved outreach efficiency by 25%.

Managed cold-calling pipeline and scheduled qualification calls to convert leads into opportunities while creating SOPs and optimizing outreach strategies to improve conversion rates.

Maintained 99.9% data accuracy, identified and resolved 500+ discrepancies, and implemented validation processes that reduced data errors by 30% to improve reporting quality.

Resolved customer issues to maintain high satisfaction scores, reduced average handling time by 40%, met sales targets via upselling, and trained new agents to improve team performance.

Completed a Bachelor of Science in Insurance focusing on principles of risk management and insurance operations.

Completed a certified customer service program covering customer support best practices and communication skills.

Completed a Data Entry Analyst certification focused on data accuracy, validation, and data-quality processes.