Open to opportunities

Farah Rashad

@farahrashad

Message

I resolve customer issues and drive sales across travel, telecom, and B2B accounts.

Egypt

Message

What I'm looking for

I'm looking for a customer service or sales role where I can support international customers, solve issues efficiently, use my communication and CRM skills, and contribute in a fast-paced team environment.

I've supported international customer accounts including Expedia, AT&T, and Optimum, resolving travel, billing, and service inquiries for U.S. customers.

At Expedia, I handled reservations, modifications, complaints, and travel arrangements across hotels, cruises, and car rentals to keep bookings running smoothly. At AT&T, I identified customer needs, provided tailored solutions, upsold products and services, and achieved monthly sales targets.

I bring fluent English and native Arabic, along with communication, conflict resolution, sales, organization, and CRM skills in fast-paced support environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative / Reservation Specialist

Expedia

Mar 2023 - Oct 2024 (1 year 7 months)

Assisted customers with reservations, modifications, and travel-related inquiries. Rescheduled bookings and handled complaints while arranging services such as hotels, cruises, and car rentals.

Customer Service Problem Solving CRM Tools