Abeer Abdelaziz

I am a customer service professional with over four years of experience delivering high-volume, omnichannel support in Spanish, English, and Arabic. I specialize in phone, chat, and email channels and consistently maintain accurate CRM records while following strict procedural guidelines.

At Vodafone I provided Spanish technical support and developed deep product knowledge for systems like alarms and camera access, improving customer trust and retention. I handled escalations, identified process improvements, and supported incident management to ensure timely resolutions.

Previously at Expedia I offered multilingual support to property owners, managers, and travelers, managing reservations and complex inquiries with discretion and accuracy. I executed special telephone tasks such as transfers, messaging, and callback coordination while using reservation systems efficiently.

I am enhancing my technical toolkit with Excel for data analysis and Power BI for dashboarding to contribute to data-driven operational efficiency. I seek a role in customer service and operations within the financial sector where I can apply my communication skills, attention to detail, and proactive problem-solving.