Menna Mohamed

I’m an English language and literature major with a tactful, solution-oriented communication style. With 5+ years in customer-facing roles, I focus on pleasant, professional interactions that turn concerns into clear outcomes.

In my current role as a Customer Service Representative for Transcom - TUI, I collaborate with clients to craft their perfect travel itinerary and handle complaints and queries from destination until they get back home. I support customers through both emails and calls, staying calm, organized, and detail-oriented.

Previously at Concentrix - Siriusxm Canada, I analyzed customers’ feedback and implemented retention strategies to increase loyalty. I negotiate with customers, propose solutions, resolve issues, and renew contracts to retain business.

Earlier, as a Telesales Representative at Jit Travel Agency, I engaged potential customers in dialogue to uncover opportunities and close sales deals while meeting monthly targets. I bring strong interpersonal skills, critical thinking, negotiation, and time management—backed by training including ICDL, translation training, and an academic writing certificate.