Open to opportunities

badraldin bashir

@badraldinbashir

Message

Customer-focused travel and customer service professional driving satisfaction and sales.

Egypt

Message

What I'm looking for

I seek a customer-focused role in a collaborative team where I can improve satisfaction, drive revenue, and grow my service and travel expertise.

I am a motivated, customer-focused travel and service professional with strong communication and problem-solving skills developed in fast-paced retail and contact-centre environments.

At eDreams Odigeo I consistently maintained a 95% customer satisfaction score, booked travel for over 1,000 clients annually, and grew annual sales revenue by 20% through targeted upselling and cross-selling.

Previously at Amazon (via Teleperformance) I supported customers, drivers and delivery partners, resolved technical issues for Prime and device users, improved customer satisfaction by 25%, and reduced return incidents by 30% through proactive communication.

I hold a BSc in Environmental Sciences, have research experience at the National Research Institute, and bring multilingual strengths (Arabic native, English B2, German C1) to deliver excellent customer outcomes and reliable teamwork.

Experience

Work history, roles, and key accomplishments

Current

Travel Advisor

Current

eDreams ODIGEO

Feb 2024 - Present (1 year 10 months)

Maintained a 95% customer satisfaction score and increased annual sales revenue by 20% through effective upselling while booking flights, hotels, and car rentals for 1,000+ clients annually.

Customer Service Upselling Ticketing Conflict Resolution Cross Selling CRM

Customer Service Representative

Teleperformance

Oct 2023 - Jan 2024 (3 months)

Supported customers and delivery partners for Amazon.de, resolving technical issues for website and devices and increasing customer satisfaction scores by 25% while reducing returns by 30%.

Technical Support Customer Service Troubleshooting CRM Communication Process Improvement

Researcher

National Research Institute

Dec 2020 - Jan 2022 (1 year 1 month)

Developed and implemented environmental research projects, collected and analysed field and laboratory data, and collaborated with stakeholders on interdisciplinary studies.

Data Collection Data Analysis

Education

Degrees, certifications, and relevant coursework

Alneelain University

Bachelor of Science, Environmental Sciences

Completed a Bachelor of Science in Environmental Sciences from the Faculty of Sciences and Technology, focusing on environmental data collection and analysis.