Mohamed Samra

Responsible for answering inbound calls and responding to customer requests to ensure satisfaction. Provided quality, efficient, and non-judgmental telephone customer service to both internal and external customers.

Assisted passengers with trip planning, travel arrangements, and ticket reservations while providing accurate information on routes, schedules, and fares to ensure high customer satisfaction.

Helped passengers with travel planning, reservations, and ticket sales while addressing customer inquiries regarding routes, schedules, and pricing to maintain high satisfaction levels.

Assisted customers with travel arrangements, reservations, and ticket sales, providing detailed information on travel routes, schedules, and pricing to ensure a seamless customer experience.

Handled inbound calls and addressed customer inquiries and complaints, delivering high-quality customer service and consistently achieving satisfaction targets.

Provided support via phone and email to resolve customer inquiries and complaints, following up on unresolved issues to ensure satisfaction and maintaining a high First Call Resolution rate.

Answered inbound calls and resolved customer issues using troubleshooting and active listening skills to achieve First Call Resolution targets and ensure customer satisfaction.

Handled inbound calls and addressed customer requests, resolving complaints and achieving First Call Resolution targets while providing exceptional service to ensure satisfaction.

Grade: Very Good

Graduated with a focus on advanced studies, achieving a grade of Very Good. The program emphasized critical thinking and problem-solving skills applicable in various professional contexts.

Grade: Good

Completed a degree in Commerce, focusing on business principles and practices. Achieved a grade of Good, which reflects a solid understanding of the subject matter.