Mayar Rwash

I’m a Customer Service Representative with experience in sales and customer relations. I’m skilled in communication and problem-solving, and I focus on handling customer inquiries in a professional manner while building positive relationships.

At WazowskiOutsourcing (2022-2024), I led and supported a team of customer service and tele-sales representatives, ensuring high performance and excellent customer satisfaction. I monitored team productivity, provided coaching and training, and helped resolve complex customer issues.

Previously at TeleperformanceEgypt (2019-2021), I worked as a Travelagent (Expedia) handling customer inquiries and processing reservations accurately. I maintained detailed records, met performance targets, and assisted customers with booking flights, hotels, car rentals, and vacation packages, including email communication.

Earlier at CentroCDX (2018-2019) as a tele sales agent, I contacted Medicare beneficiaries to explain and promote eligible medical equipment and healthcare products. I supported customers with product information, eligibility verification, and order processing—ensuring a positive customer experience.