I'm currently improving case-resolution accuracy and speed at Refly Org, managing high-volume compensation requests with clear communication and consistent follow-up.
At Concentrix supporting DoorDash, I resolved customer inquiries on first contact and supported large-scale US market operations in a high-pressure environment. Previously, at Sutherland supporting AT&T, I achieved top-quartile sales performance by matching customer needs with optimized service plans.
I've also supervised front-office operations at Delta Hotel, trained staff, and streamlined check-in processes. My background combines customer success, client communication, sales, case management, digital marketing, and visual content creation.
