Israa Mostafa
@israamostafa
I resolve booking, cancellation, refund, and complaint cases for international customers in German and English.
EgyptWhat I'm looking for
At Booking.com, I support international customers in German and English across phone, email, and chat, resolving booking inquiries, reservation changes, cancellations, refunds, and complaints.
I communicate with accommodation partners to investigate complex booking issues, document cases in internal systems, and maintain accuracy and service quality in a fast-paced international environment. My German and English studies, along with my multilingual communication skills, help me deliver empathetic, clear customer support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Booking.com
Sep 2024 - Aug 2026 (1 year 11 months)
Provided professional customer support in German and English via phone, email, and chat, handling booking modifications, cancellations, refunds, and complaints. Collaborated with partners and customers to resolve issues while maintaining high service quality.
Education
Degrees, certifications, and relevant coursework
Faculty of Alsun
Bachelor's Degree, German & English
Grade: B+
Bachelor's degree with a focus on German and English, developing strong written, verbal, and intercultural communication skills.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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