CFChristiqua Fate
@christiquafate
Compassionate professional with 4+ years in customer service roles.
United StatesWhat I'm looking for
I am a compassionate and adaptable professional with over four years of experience in customer-facing, leadership, and logistics roles. My background includes delivering high-quality service, handling confidential data, and supporting healthcare-related workflows. I pride myself on my strong communication skills, multitasking abilities, and compliance-oriented approach, which have consistently resulted in high satisfaction scores from customers.
In my recent role as a Remote Health Customer Support Intern at TeleMed Connect, I assisted patients with appointment scheduling and prescription queries while maintaining EMR system accuracy in compliance with HIPAA regulations. My previous experience includes managing stock levels at Walmart and supervising operations at Kmart, where I trained and led teams to improve customer service and workflow efficiency. I am now seeking a remote Customer Service Representative position with CVS Health to further leverage my skills in a dynamic environment.
Experience
Work history, roles, and key accomplishments
Overnight Stock Associate
Walmart Supercenter
Mar 2024 - Present (1 year 3 months)
Managed stock levels, inventory records, and coordinated overnight restocking operations. Followed safety guidelines while unloading trucks and operating pallet jacks, improving inventory retrieval times through efficient organization systems.
Remote Health Customer Support
TeleMed Connect
Jan 2024 - Present (1 year 5 months)
Assisted patients with appointment scheduling, prescription queries, and benefit eligibility via phone and email. Maintained EMR system accuracy, followed HIPAA-compliant practices, and guided patients in using online portals. Received high satisfaction scores for responsiveness and professionalism.
Opening Crew Member
McDonald's
May 2023 - Present (2 years 1 month)
Provided friendly customer service and processed orders using POS systems. Maintained a clean and welcoming environment, restocked supplies, and supported food preparation. Ensured accurate cash handling and balanced the register daily.
Assistant Manager
Kmart
Aug 2021 - Present (3 years 10 months)
Supervised store operations, including staff scheduling, inventory tracking, and daily cash handling. Trained and led a team of over 10 associates, improving customer service and workflow efficiency. Addressed customer complaints and maintained merchandising standards while monitoring loss prevention procedures.
Crew Member
Burger King
Dec 2020 - Present (4 years 6 months)
Delivered fast and courteous service during high-volume shifts, operating the register and processing transactions with accuracy. Upheld cleanliness and safety standards in kitchen and dining areas.
Education
Degrees, certifications, and relevant coursework
Beddingfield High School
High School Diploma, General Studies
Completed a comprehensive curriculum covering core academic subjects. Developed foundational knowledge and skills essential for further education or entry into the workforce.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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