Laquitta Freeman

I am a dedicated customer service professional with over a decade of experience supporting healthcare, insurance, and e-commerce operations. I specialize in high-volume inbound and outbound call handling, escalations, claims assistance, and policy verification while maintaining strict privacy and compliance standards.

I have led and trained remote teams, managed day-to-day operations, and improved workflows that increased customer satisfaction and retention. My technical proficiency includes Salesforce, Zendesk, Freshdesk, HubSpot, multiple telephony platforms, and EHR familiarity with Epic and Cerner.

I excel in remote environments that require empathy, precision, and strong multitasking. I consistently deliver high satisfaction scores, accurate documentation, and secure handling of sensitive information under HIPAA and PCI-DSS guidelines.