At Walmart, I handled 70–80 customer calls per day, clarifying account and service concerns and guiding customers through next steps. I also helped with order, delivery, return, and refund questions when relevant.
At Hulu, I supported customers with billing, payment, and account questions, verified identities, and documented cases for follow-up. I referred complex concerns to the appropriate team.
At HCA Healthcare, I answered member questions about benefits, eligibility, basic claims, and coverage. I recorded inquiries while following identity-verification and HIPAA-related privacy requirements.
