Faith Nnadi
@faithnnadi
I resolve customer and technical issues across CRM, help desk, and cloud support environments.
NigeriaWhat I'm looking for
I've supported customers and end users at iSON BPO Nigeria Limited, HyperCity, and through Upwork, resolving account, billing, service, software, and connectivity issues by phone, email, and chat. I document cases in CRM and ticketing systems, escalate complex issues, and follow through to resolution.
I'm building cloud and IT support capability through hands-on learning in Microsoft Azure, virtual machines, Active Directory, Windows environments, and cloud security concepts. I bring over five years of customer-facing support experience and a focus on clear communication, empathy, and timely solutions.
Experience
Work history, roles, and key accomplishments
Provided professional customer support through phone, email, and chat channels, responding to customer enquiries and resolving issues efficiently. Managed customer complaints and requests while maintaining a high level of professionalism and empathy.
Provided technical assistance to users experiencing software, system, and connectivity issues. Diagnosed and resolved basic technical problems through structured troubleshooting methods.
Customer Care Representative
iSON BPO Nigeria Limited
Apr 2023 - Mar 2025 (1 year 11 months)
Responded to customer inquiries via phone, email, and live chat in a professional and timely manner. Resolved customer complaints, billing issues, and service-related concerns while ensuring high customer satisfaction.
Customer Support Specialist
HyperCity
Feb 2021 - Apr 2023 (2 years 2 months)
Provided professional customer support through phone, email, and chat channels, responding to customer enquiries and resolving issues efficiently. Acted as the first point of contact for customers, identifying their needs and providing accurate solutions.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture, Umudike
Bachelor of Science, Plant Science and Biotechnology
Bachelor of Science in Plant Science and Biotechnology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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