Open to opportunities

Onaigben Benedicta

@onaigbenbenedicta

Message

Accomplished Customer Support Specialist with a focus on client satisfaction.

Nigeria

Message

What I'm looking for

I seek a role that values customer satisfaction and offers opportunities for professional growth.

I am an accomplished Customer Support Specialist with over 4 years of experience in delivering exceptional technical and customer service support. My proficiency in Microsoft 365 tools, CRM systems, and virtual assistance has enabled me to resolve complex customer issues effectively, improve workflow efficiency, and drive customer satisfaction. I have a proven track record of building lasting client relationships and delivering scalable solutions.

Throughout my career, I have maintained a 95% satisfaction rate while resolving client inquiries via email, chat, and phone. My experience includes providing remote technical support for Microsoft 365, assisting businesses with setup and email migrations, and diagnosing issues to enhance client workflow efficiency. I am certified in Customer Service, Virtual Assistance, and CRM, which further solidifies my commitment to excellence in customer support.

Experience

Work history, roles, and key accomplishments

Technical (Customer) Support Specialist

Microsoft via Upwork

Jan 2024 - Present (1 year 5 months)

Resolved client inquiries efficiently via email, chat, and phone, maintaining a 95% satisfaction rate and enhancing long-term client retention. Delivered remote technical support for clients using Microsoft 365, resolving issues related to Exchange Online, SharePoint, OneDrive, and Teams, while assisting businesses with setup and migrations.

Exchange Online SharePoint Teams Customer Support Technical Support Email Migration

IT Support Specialist

Tech-Haven Limited

Jan 2023 - Present (2 years 5 months)

Served as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall satisfaction. Counseled clients during tech support escalations by troubleshooting minor issues and escalating complex cases appropriately.

IT Support Client Communication Troubleshooting Customer Satisfaction Technical Support Escalation Management

Technical Support Engineer

Teknowledge

Jan 2022 - Present (3 years 5 months)

Communicated with end users and system administrators via email, phone, and chat to identify, diagnose, and troubleshoot issues. Supported various Microsoft products, including Microsoft 365, Exchange Online, SharePoint Online, and Microsoft Admin Center.

Technical Support Troubleshooting Exchange Online SharePoint Online Communication System Administration

Network Support Engineer

Wavesat Telecommunications Limited

Jan 2020 - Present (5 years 5 months)

Provided general technical support in the network field, answering inquiries via phone, email, or in person, and redirecting them to the appropriate team or department. Assisted the sales team in boosting sales and performance by providing accurate pricing and delivery information to customers.

Technical Support Sales Support Communication Telecommunications Problem Solving

Jr. Network Engineer

Wavesat Telecommunications Limited

Jan 2019 - Present (6 years 5 months)

Installed and configured IP-PBX systems and integrated them with gateways. Configured and deployed IP phones and communication devices, ensuring seamless communication for clients.

Network Engineering System Configuration Communication

Education

Degrees, certifications, and relevant coursework

Joseph Ayo Babalola University

Bachelor of Science, Computer Science

Grade: 4.21 GPA

Completed a Bachelor of Science degree in Computer Science. Gained foundational knowledge in programming languages, data structures, and software development principles.