OBOnaigben Benedicta
@onaigbenbenedicta
Accomplished Customer Support Specialist with a focus on client satisfaction.
NigeriaWhat I'm looking for
I am an accomplished Customer Support Specialist with over 4 years of experience in delivering exceptional technical and customer service support. My proficiency in Microsoft 365 tools, CRM systems, and virtual assistance has enabled me to resolve complex customer issues effectively, improve workflow efficiency, and drive customer satisfaction. I have a proven track record of building lasting client relationships and delivering scalable solutions.
Throughout my career, I have maintained a 95% satisfaction rate while resolving client inquiries via email, chat, and phone. My experience includes providing remote technical support for Microsoft 365, assisting businesses with setup and email migrations, and diagnosing issues to enhance client workflow efficiency. I am certified in Customer Service, Virtual Assistance, and CRM, which further solidifies my commitment to excellence in customer support.
Experience
Work history, roles, and key accomplishments
Technical (Customer) Support Specialist
Microsoft via Upwork
Jan 2024 - Present (1 year 5 months)
Resolved client inquiries efficiently via email, chat, and phone, maintaining a 95% satisfaction rate and enhancing long-term client retention. Delivered remote technical support for clients using Microsoft 365, resolving issues related to Exchange Online, SharePoint, OneDrive, and Teams, while assisting businesses with setup and migrations.
IT Support Specialist
Tech-Haven Limited
Jan 2023 - Present (2 years 5 months)
Served as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall satisfaction. Counseled clients during tech support escalations by troubleshooting minor issues and escalating complex cases appropriately.
Technical Support Engineer
Teknowledge
Jan 2022 - Present (3 years 5 months)
Communicated with end users and system administrators via email, phone, and chat to identify, diagnose, and troubleshoot issues. Supported various Microsoft products, including Microsoft 365, Exchange Online, SharePoint Online, and Microsoft Admin Center.
Network Support Engineer
Wavesat Telecommunications Limited
Jan 2020 - Present (5 years 5 months)
Provided general technical support in the network field, answering inquiries via phone, email, or in person, and redirecting them to the appropriate team or department. Assisted the sales team in boosting sales and performance by providing accurate pricing and delivery information to customers.
Jr. Network Engineer
Wavesat Telecommunications Limited
Jan 2019 - Present (6 years 5 months)
Installed and configured IP-PBX systems and integrated them with gateways. Configured and deployed IP phones and communication devices, ensuring seamless communication for clients.
Education
Degrees, certifications, and relevant coursework
Joseph Ayo Babalola University
Bachelor of Science, Computer Science
Grade: 4.21 GPA
Completed a Bachelor of Science degree in Computer Science. Gained foundational knowledge in programming languages, data structures, and software development principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Onaigben?
You can contact Onaigben and 90k+ other talented remote workers on Himalayas.
Message OnaigbenFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
