Daniel Oshoke
@danieloshoke
Customer Support Specialist with 4 years of remote email and live chat experience delivering fast, empathetic solutions.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist with 4 years of experience handling email and live chat support in fast-paced remote environments. I’m known for resolving customer inquiries, troubleshooting account issues, and maintaining high customer satisfaction through efficient, accurate support.
In my most recent role, I streamlined customer service workflows to resolve 40+ daily inquiries and maintained 95%+ customer satisfaction while handling support tickets. I also managed and updated 500+ CRM records with 99% accuracy, ensuring every customer request is tracked and resolved reliably.
Previously, I supported customers at Zapier and Automattic by troubleshooting account, billing, and platform-related concerns, often while managing multiple conversations simultaneously. I leverage tools like Zendesk, Slack, Trello, and Google Workspace, and I’m committed to problem-solving, de-escalation, and delivering professional, empathetic experiences.
Experience
Work history, roles, and key accomplishments
Streamlined customer service workflows to resolve 40+ daily inquiries and maintained 95%+ customer satisfaction while handling support tickets. Managed and updated 500+ CRM records with 99% accuracy.
Assisted customers with troubleshooting account and technical support issues while working in a fast-paced remote environment. Collaborated with cross-functional teams using Slack and Trello and created reports/documentation to improve workflow efficiency.
Resolved customer issues to improve customer satisfaction and reduce response times by providing support for account, billing, and platform-related concerns. Managed multiple customer conversations simultaneously and used CRM/ticketing tools to accurately track, update, and close requests.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Business Administration
2021 - 2025
Earned a B.Sc. in Business Administration from the University of Benin in Benin City from June 2021 to August 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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