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Jane Eyereoghene

@janeeyereoghene

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Experienced customer support specialist delivering technical support and 98% SLA compliance remotely.

Nigeria

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What I'm looking for

I seek a fully remote customer success or technical support role at a growth-driven company where I can apply CRM and ticketing expertise to improve retention, SLA performance, and operational efficiency.

I am a driven customer support specialist with 5+ years delivering technical support across remote and hybrid environments, resolving Azure subscription issues and maintaining a 98% SLA compliance. I consistently managed high-volume queues—resolving 50+ inquiries daily, logging 300+ tickets per quarter, and digitizing workflows that saved three full working days weekly.

I improved retention and reduced handling time by 1.2 minutes per case through tailored response templates, recovered over $3,000 in billing discrepancies, and maintained an organized knowledge base to reduce escalations. I am seeking a fully remote customer success or technical support role where I can apply CRM and ticketing expertise to drive customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Public Relations Intern

Maritime Academy of Nigeria

Oct 2018 - Sep 2019 (11 months)

Resolved an average of 10+ customer tickets daily, contributing to 98% SLA adherence; diagnosed billing anomalies recovering over $3,000 and reduced handling time by 1.2 minutes via templated responses.

Customer Support Ticketing Systems CRM Management Live Chat Data Entry Reporting