Emmanuel Ezeh
@emmanuelezeh
Result-driven Customer Service and Technical Support Specialist.
NigeriaWhat I'm looking for
I am a result-driven Customer Service Professional and Technical Support Specialist with over 4 years of hands-on experience in delivering high-quality support. My expertise lies in CRM Automation and optimizing workflows using tools like HubSpot, Monday.com, and ClickUp. I am dedicated to enhancing operational efficiency and driving business growth through strategic solutions that minimize downtime.
My journey into tech began during the COVID-19 pandemic, where I transitioned from a finance career to immerse myself in a six-month program with the Digital Witch IT Support Community. This experience equipped me with essential skills to deliver IT solutions and implement automation. I thrive on solving challenges and improving efficiency, and I am always eager to stay ahead in the evolving tech landscape.
If you are seeking an expert to enhance security, automate workflows, or streamline operations, let's connect and build something great together!
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Esemes.AI Freelance
Feb 2023 - Present (2 years 4 months)
Resolved customer inquiries and troubleshooted AI-related issues via mail, chat, and phone, improving Customer Satisfaction Score (CSAT) from 78% to 92%. Streamlined issue resolution by prioritizing and escalating critical cases, reducing average resolution time from 12 hours to 4 hours.
Customer Service Representative
Blenco Business Venture NG
Oct 2020 - Oct 2020 (0 months)
Maintained over 80% CSAT margin for nearly 2 years while handling inbound support across multiple products. Managed tier 1 & 2 support tickets for internal employees and external customers, resolving technical issues for non-technical users with clarity and professionalism.
Inventory Accountant Specialist
BRF Gmbh
May 2015 - Dec 2019 (4 years 7 months)
Optimized Expense Management and streamlined expense tracking across the MEA region, enhancing financial reporting efficiency and significantly reducing errors. Ensured real-time stock visibility by meticulously updating inbound shipment records and facilitating seamless supply chain operations.
Customer Support Specialist
Idumota.online Freelance
May 2002 - Feb 2003 (9 months)
Resolved customer inquiries, achieving a 4.7-star rating and significantly increasing overall customer satisfaction. Managed sales through effective upselling and cross-selling, resulting in a 20% increase in average order value.
Education
Degrees, certifications, and relevant coursework
Emmanuel hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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