Open to opportunities

Johnson Abutu Adah

@johnsonabutuadah

Message

Customer service professional delivering high-quality remote support with 95%+ customer satisfaction.

Nigeria

Message

What I'm looking for

I seek a remote customer support role where I can resolve technical and billing issues, use CRM and ticketing tools, collaborate with distributed teams, maintain high CSAT, and grow into more senior support responsibilities.

I am a customer service professional with three years’ experience providing remote support across phone, email, and chat. I specialize in CRM and ticketing systems including Zendesk, HubSpot, Freshdesk, and Salesforce, and collaborate with distributed teams via Slack, MS Teams, and Zoom.

I consistently support 100+ customers daily and have achieved a 95%+ customer satisfaction rate by resolving technical and billing issues, exceeding KPIs, and applying empathy, active listening, and precise troubleshooting to retain customers and drive upsell opportunities.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Tizeti Network Limited

Oct 2024 - Present (1 year)

Provided support to 100+ customers daily via email, chat, and phone, resolving technical and billing issues and achieving a 95%+ customer satisfaction rate. Managed tickets in Zendesk and HubSpot and collaborated across time zones using Slack and Zoom.

Zendesk HubSpot Customer Support Technical Troubleshooting Multichannel Support Ticketing Systems Remote Collaboration Slack Zoom

Customer Service Representative

Swift Networks Limited

Sep 2023 - Dec 2024 (1 year 3 months)

Handled inbound/outbound calls, live chat and social media inquiries to assist customers with onboarding and troubleshooting, consistently exceeding KPIs for response time and resolution rate. Used AnyDesk for remote support and documented cases in ticketing systems.