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Ereke Arinze

@erekearinze

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I resolve technical support issues and customer inquiries across CRM, helpdesk, phone, email, and live chat channels.

Nigeria

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What I'm looking for

I'm looking for a remote customer support or IT helpdesk role where I can resolve technical issues, support customers across channels, use CRM and ticketing tools, and contribute through flexible coverage across U.S. and Canadian time zones.

I've delivered customer and IT helpdesk support at ABC Technology Solutions, resolving more than 40 customer inquiries daily across phone, email, and live chat while maintaining customer satisfaction above 95%.

I troubleshoot software, hardware, network, account, installation, password-reset, and system-configuration issues, while documenting cases, maintaining CRM records, and escalating complex incidents to senior technical teams when needed.

Previously, I managed support requests at XYZ Business Solutions using Salesforce and Zendesk and supported customers at Prime Services Limited. I'm equipped for remote work across U.S. and Canadian time zones with a dedicated home office, high-speed internet, and flexibility for evenings, weekends, and rotating shifts.

Experience

Work history, roles, and key accomplishments

Customer Support & IT Helpdesk Specialist

ABC Technology Solutions

Jul 2023 - Jan 2025 (1 year 6 months)

Delivered technical support via phone, email, and live chat, troubleshooting software, hardware, network, and account issues. Resolved over 40 customer inquiries daily, maintained high satisfaction scores, and assisted with onboarding and product guidance.

Customer Support Officer / Helpdesk Analyst

XYZ Business Solutions

Jun 2021 - Jun 2023 (2 years)

Managed customer support requests using Salesforce and Zendesk, diagnosed technical issues, and provided first-contact resolution. Reduced ticket response time, assisted with software installation and password resets, and created support documentation.

Salesforce Zendesk Ticketing Systems Troubleshooting Customer Support IT Helpdesk Documentation Knowledge Base CRM Software Installation Password Resets System Configuration

Customer Service Representative

Prime Services Limited

May 2020 - May 2021 (1 year)

Handled customer inquiries through multiple communication channels, processed service requests, and maintained accurate records. Managed complaint resolution professionally and collaborated with technical teams to improve customer experience.

Customer Service Complaint Resolution CRM Multitasking Problem Solving