faith ozemhoya

I am a customer support professional with four years of hands-on experience delivering technical assistance, billing support, and multichannel service guidance using CRMs like Intercom, Zendesk, HubSpot, Zoho, Zingtree, and Hubstaff. I consistently drive customer retention, mentor junior staff, and contribute to revenue growth through lead generation and CRM-driven insights.

I excel at troubleshooting network issues, developing self-service resources, and optimizing operational workflows to improve efficiency and satisfaction. I take a results-driven approach, combining empathetic communication and analytical use of CRM data to improve processes and deliver measurable improvements in customer loyalty and departmental performance.