Open to opportunities

Andrew Eyo

@andreweyo

Customer-focused support specialist with technical and soft skills to engage clients of differing backgrounds and a wide variety of issues.

Nigeria

Message

What I'm looking for

I seek a collaborative, customer-focused support role where I can resolve customer issues, improve infrastructure, and build customer trust and satisfaction.

I am a customer-focused IT support specialist with hands-on experience delivering technical assistance across hardware, software, and cloud environments. I have a track record of improving system performance, deploying cloud collaboration tools, and creating documentation that empowers end users and reduces recurring incidents.

I also served as a point of contact between companies and their clients, handling inquiries, scheduling service appointments, resolving issues, and providing product or service information. By maintaining clear communication, professionalism, and empathy, customer support helps create a seamless experience for all customers.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Inclusive.buzz

Aug 2022 - Jul 2025 (2 years 11 months)

Implemented optimized user application configurations that reduced system response time by 25% and deployed cloud collaboration tools enabling 30 staff to securely share information, improving productivity and collaboration.

Windows OS M365 Azure Active Directory User Support System Configuration Troubleshooting IT Infrastructure

Technical Support Specialist

Softermii

Aug 2020 - Dec 2021 (1 year 4 months)

Resolved 100 end-user issues weekly and closed 25% of incoming complex incidents within SLA, created support documentation and deployed automation scripts that reduced ticket volume by 33%.